Kanchana Wickramasinghe
General Manager
About
Kanchana Wickramasinghe is a dynamic and results-oriented Hotel General Manager with a proven track record of driving sales and profitability in competitive markets. With 17 years of experience in the hospitality industry, she excels in leadership, stakeholder management, and team development. She is noted for outstanding communication skills, problem-solving abilities, and a strong focus on guest satisfaction. She is seeking roles such as General Manager, Operations Director, or Cluster General Manager to leverage her expertise in strategic operations and business growth.
Looking For
Experience
General Manager
Oct 2022 – Present · 3 yrs 7 mosVictoria Golf Resort (A Subsidiary of John Keells Holdings PLC)
- Oversaw entire property operations: hotel, golf, member, and real estate (540 acres).
- Maximized Troon value for owners as the on-ground Troon Executive.
- Offered tourism information and promoted the local area.
Resort Manager
2019 – 2022 · 3 yrsCinnamon Citadel Kandy (A Subsidiary of John Keells Holdings PLC)
- Managed entire hotel operations and property development.
- Led team by example, upholding Cinnamon Values.
- Ensured highest service levels and guest safety through audits and daily interaction.
Resort Manager
2016 – 2019 · 3 yrsAnantaya Resorts and Spa (A subsidiary of Laugfs Holdings Limited)
- Planned, organized, and controlled hotel operations.
- Developed and implemented long and short-term strategies with corporate office.
- Motivated team and drove sales and financial success.
Assistant Manager
2014 – 2016 · 2 yrsHeritance Kandalama (Aitken Spence Hotels)
- Led rooms and F&B operations, acting as GM in absence.
- Implemented brand service strategies and initiatives.
- Maximized financial performance and guest satisfaction in departments.
Executive Housekeeper
2011 – 2014 · 3 yrsHeritance Kandalama (Aitken Spence Hotels)
- Managed housekeeping operations to maximize guest satisfaction and profitability.
- Created SOPs, managed budgets, controlled expenses, and oversaw inventory.
- Handled staff matters, resolved issues, and directed teams to meet hotel standards.
Skills
Operations & Strategy
Leadership & Management
Industries
Languages
Education & Certifications
Management Diploma Holder in Information Technology
Northern Melbourne Institute of TAFE Australia
Management Diploma in Accommodation Operations
Ceylon Hotel School & School of Tourism · 2007