Jonathan Wahlang

Sales Associate

Shillong, India·8.4 years experience

Resume VerifiedGCC Ready

About

Jonathan Wahlang is a dedicated customer service professional with extensive experience in the retail and jewelry sectors. He brings over 8 years of experience, specializing in luxury retail and jewelry sales, with a proven ability to engage international clientele and drive sales. He is committed to providing optimum customer service through discipline, humility, and a proactive approach to problem-solving, seeking opportunities to leverage his skills in a dynamic retail environment. He is adept at understanding customer needs to deliver exceptional service and foster loyalty.

Experience

Sales Associate

Apr 2025 – 18/03/2026

Heinemann Americas, Royal Caribbean Cruise

Managed luxury watches and led clients to luxury brands.
Assisted clients with diamond jewelry, upselling and cross-selling.
Cross-sold across luxury beauty products and perfumes.

Sales Associate

27/07/2024 – Jan 2025

Effy Jewelry, Carnival Cruise

Specialized in jewelry sales for international clientele.
Conducted VIP events showcasing gems and diamonds.
Engaged guests by modeling jewelry and discussing gem history.

Counter Sales Executive

13/10/2018 – 14/10/2023

NAVRANG JEWELLERY · Dubai (Gold Souk)

Provided excellent customer service with gold and diamond knowledge.
Gained trust and served international clientele efficiently.
Understood customer needs for appropriate jewelry showcasing.

Customer Care Representative

Aug 2017 – Dec 2018 · 1 yr 4 mos

Mile Hyper Market · Oman

Interacted with clientele, explaining product variations and benefits.
Made announcements about promotions and offers.
Prepared loyalty cards for customers.

Call Taking Advisor

31/10/2014 – Dec 2016

WIPRO INDIA

Handled inbound calls for mobile bill payments and usage guidance.
Upsold mobile and landline plans and special offers.
Resolved disputed bills with disappointed customers.

Skills

Compliance

AML (Anti-Money Laundering) training

Jewelry Expertise

Product knowledge adherenceEvaluating old goldVerifying foreign currencies

Leadership & Operations

Leadership QualityCleanliness and discipline

Customer Service & Sales

Customer ServiceActive listenerFast learnerProblem solverResolution providerAttending upset/disappointed clientsUpsellingTeamwork acquaintanceAdaptabilityBilling and Jewellery OperationsAccurate exchanged ratesArabicChineseRussian

Customer ServiceJewelry OperationsUpsellingProduct KnowledgeActive ListenerProblem Solver