Jean Dagami
Counter Manager
About
Jean Dagami is a Retail Operations and Business Management professional with extensive experience in Kuwait's competitive retail market. He possesses over 15 years of progressive leadership experience, specializing in luxury retail, flagship store operations, SAP ERP, and inventory optimization. Recognized for driving commercial execution and enhancing customer experience, he has a proven track record of achieving significant sales targets and improving team performance. He is seeking roles that leverage his expertise in operational excellence and strategic business management.
Experience
Counter Manager
Dec 2023 – Present · 2 yrs 11 mosSephora (Kendo Brands) · Kuwait
- Led flagship luxury beauty counter operations, driving KPI achievement and sales performance.
- Achieved +14% vs budget in SY25 for Fenty Beauty, ranking No. 2 across Sephora brands.
- Supported pop-up events that achieved +11% vs budget and delivered highest sales in MENA.
Store Manager / Visual Merchandiser
Dec 2021 – Nov 2023 · 1 yr 11 mosGUESS · Kuwait
- Directed end-to-end store operations including commercial execution and SAP ERP processes.
- Leveraged SAP ERP for stock management, inventory control, and operational reporting.
- Executed visual merchandising standards to enhance customer engagement and sales growth.
Store Supervisor
Sep 2013 – Dec 2021 · 8 yrs 3 mosGUESS · Kuwait
- Supported daily business operations, sales execution, and customer service delivery.
- Operated SAP ERP for stock movements, goods receiving, and inventory adjustments.
- Delivered excellent customer service and consistently contributed to sales targets.
Customer Service / Call Center Representative
Sep 2011 – Aug 2013 · 1 yr 11 mosIKEA · Kuwait
- Resolved customer inquiries and complaints via phone, face-to-face, and in-store interactions.
- Provided accurate information and practical solutions for customer concerns and requests.
- Processed orders and customer requests while maintaining accurate records.
Store In-Charge & Cashier
Sep 2008 – Sep 2011 · 3 yrsSultan Center · Kuwait
- Delivered high-quality customer service and resolved inquiries and complaints.
- Managed ordering activities to support product availability and efficient stock replenishment.
- Tracked store sales and daily operational activity for performance monitoring.
Skills
Systems & Tools
Retail Management
Team & Leadership Development
Business Operations & Analytics
GCC Readiness
Languages
Education & Certifications
Undergraduate in Computer Science
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