Hammad Farooq

Service Design Consultant

Oulu, Finland·2.1 years experience

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About

Hammad Farooq is a dynamic and detail-oriented Operations Professional with an advanced academic foundation in Hospitality Management, Service Design, and Applied Psychology. He brings 2.1 years of experience in the transportation and storage industry, specializing in service optimization and customer satisfaction. Hammad excels in cross-functional coordination and making data-driven decisions to enhance operational efficiency. He is seeking roles that leverage his expertise in creating seamless and effective service experiences.

Experience

Operations Coordinator | Guest Relations Specialist | Service Design Consultant

22/03/2024 – 24/04/2026

FAHAD ENTERPRISES · Oulu, Finland

Managed professional email correspondence to solve complex customer requests and ensure client satisfaction.
Monitored order statuses and tracked progress to meet strict performance targets and service standards.
Handled precise system updates and data entry, ensuring compliance with company procedures.

Skills

Project & Process Improvement

Project managementmake data-driven decisionsCross-functional coordinationService optimizationTeam workflowsLeadership training

Service & Operations Management

Customer Experience ManagementService DesignHospitality ManagementResource RequisitionInventory managementOperational standardsGuest RelationsEscalation Management

Technical & Academic Foundation

Microsoft OfficeApplied Psychology

Communication & Interpersonal Skills

Customer satisfactionIntercultural competenceLuxury service expectationsEmail correspondence

Customer Experience ManagementService DesignHospitality ManagementProject ManagementCross-functional CoordinationApplied Psychology

GCC Readiness

Arabic: Basic

Languages

Urdu (Native)Punjabi (Native)English (C2 - Fluent)

Education & Certifications

BD Level Business and Hospitality Management Studies in Hospitality Management, Service Design, Applied Psychology

South-Eastern Finland University of Applied Sciences · 2024

Master of Science in Applied Psychology

The Islamia University of Bahawalpur · 2022

Bachelor of Arts in Political Sciences and Civics

University of the Punjab, Lahore · 2019

Higher Secondary School Certificate in Philosophy and Ethics

Government College University, Lahore · 2017

Nutrition, Food Security and Livelihoods: Basic concepts (Food and Agriculture Organization of the United Nations)

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