Mohammad Imran
Guest Experience Expert
About
Mohammad Imran is a dedicated Guest Experience Expert with a strong focus on airport services, currently contributing to JW Marriott Hotel New Delhi Aerocity. He brings over 6 years of international experience in airport operations, security, and luxury hospitality. His expertise lies in VIP guest handling, ensuring seamless transitions and premium experiences for discerning travelers. Mohammad is seeking roles where he can leverage his comprehensive skills in guest relations and operational efficiency within the aviation and hospitality sectors.
Experience
Guest Experience Expert – Airport Services
Dec 2025 – Present · 6 mosJW Marriott Hotel New Delhi Aerocity · Delhi International Airport, India
- Deliver seamless airport assistance for hotel guests.
- Coordinate chauffeur services for timely guest transfers.
- Escort VIP and elite guests ensuring a premium experience.
Security Officer/ Customer Service
Mar 2019 – May 2025 · 6 yrs 2 mosTransguard Group · Abu Dhabi, UAE
- Managed visitor access control and registration.
- Conducted security screening as per international protocols.
- Monitored CCTV systems and ensured safety compliance.
Customer Service Agent
Jan 2016 – Dec 2018 · 2 yrs 11 mosAir India SATS · Delhi, India
- Assisted passengers during check-in and boarding.
- Made flight announcements and handled queries.
- Supported passengers with special needs and minors.
Turnaround Coordinator
Oct 2016 – Dec 2018 · 2 yrs 2 mosSaudi Ground Services · Jeddah International Airport, Saudi Arabia
- Coordinated aircraft turnaround operations efficiently.
- Ensured safety compliance during ground handling.
- Monitored baggage loading, refueling, and servicing.
Skills
Security & Safety
Guest & VIP Services
Technical & Communication
Airport Operations & Aviation
GCC Readiness
Languages
Education & Certifications
Bachelor of Arts in Social Studies
University of Jammu And Kashmir