Azzaz Ilyes
Front Desk Supervisor
About
Azzaz Ilyes is a highly-groomed and service-oriented professional with over 7 years of experience in 5-star hospitality and customer service. He possesses a proven ability to handle high-pressure situations, ensure passenger safety, and deliver exceptional service to diverse, multicultural clientele. Fluent in Arabic and English, he excels in managing complex guest needs and resolving issues efficiently. He is seeking roles such as Front Desk Supervisor, Guest Relations Manager, or Front Office Manager to leverage his extensive guest service and operational expertise.
Looking For
Experience
Base Chief / Front Desk
2022 – Present · 4 yrs 4 mosEN-GCB DTC HASSI Rmel SONATRACH
- Managed daily operations ensuring strict adherence to Health & Safety (HSE) protocols.
- Developed strong conflict-resolution skills managing diverse teams in remote, high-pressure environments.
Sales Officer
2020 – 2020Goldmine Trading · Dubai, UAE
- Delivered premium service in a multicultural global hub, adapting communication styles to international clients.
- Exceeded sales targets through persuasive communication and cultural awareness.
Senior Receptionist
2015 – 2019 · 4 yrsVarious 5-Star Hotels
- Provided bespoke guest services following 5-star international standards.
- Handled complex reservations and guest complaints with a "calm-under-pressure" attitude.
Skills
Safety & Management
Guest Services & Operations
Interpersonal & Communication
Industries
GCC Readiness
Languages
Education & Certifications
Qualification Certificate in Hospitality and Professional
National Institute of Hospitality and Tourism (Tizi Ouzou) · 2015
Secondary Education (3rd Year) in literature and philosophy
ONEFD TEBESSA · 2012