Hussam Hassan
Sales & Customer Relations Professional
About
Hussam Hassan is a customer-facing professional with extensive experience in direct sales and support across call center and digital channels, fluent in both Arabic and English. He possesses 7 years of experience, specializing in fast-paced client communication and relationship management. Hussam excels at resolving customer needs and closing conversations to a positive outcome, demonstrating a strong ability to manage client accounts independently. He is seeking roles where he can leverage his proven skills in sales, customer service, and client retention to drive business success.
Experience
Debt Collection & Customer Support Agent
2024STC Mobile Billing · Kuwait
- Managed outbound calls to collect on outstanding STC mobile bill balances.
- Maintained professionalism and accuracy in a high-volume, target-driven environment.
- Resolved customer disputes and negotiated payment resolutions to meet collection targets.
Call Center Representative
2018 · 8 yrs 9 mos- Handled inbound and outbound customer calls in a fast-paced, high-volume setting.
- Gained early experience in structured, script-based customer communication.
- Resolved customer issues effectively.
Freelance Creative Consultant & Content Producer
ongoingSelf-employed
- Managed full client relationships from needs discovery to follow-up.
- Produced branded visual content and campaigns for independent brands.
- Negotiated scope, pricing, and maintained repeat business through account management.
Automatic Fire Extinguishing Systems Officer
3 yearsEgyptian Petrochemicals Company
- Monitored, inspected, and maintained automatic fire suppression systems.
- Ensured compliance with occupational health and safety standards.
- Demonstrated attention to detail and reliability in high-stakes industrial conditions.
Skills
Safety & Compliance
Operations & Technology
Customer Engagement & Sales
GCC Readiness
Languages
Education & Certifications
Diploma in Marine Engineering
Technical Institute
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