Heena Ghafoor
Certified Butler
About
Heena Ghafoor is a highly experienced Certified Butler aspiring for a challenging role within the Hospitality, Retail, or Service industry. With over 16 years of dedicated experience, she possesses a comprehensive understanding of guest services and operational excellence. She is adept at anticipating guest needs and ensuring seamless experiences, leveraging her expertise to contribute significantly to organizational growth. She seeks a position where she can apply her extensive knowledge and skills to achieve career objectives and drive success.
Looking For
Experience
Butler
Apr 2025 – Aug 2026 · 1 yr 4 mosBeaches Resort & Spa · Turks and Caicos Island
- Reviewed guest profiles and inspected suites for perfection.
- Provided personalized assistance including luggage, garment care, and custom bath preparation.
- Managed food and beverage service, mini-bar, and special dining setups.
Butler
Sep 2024 – Aug 2025 · 11 mosSilversea Cruise (Royal Caribbean Group) · Bahamas
- Managed in-suite service, F&B, and replenished amenities.
- Provided comprehensive wardrobe and valet care for guests.
- Delivered personalized guest attention and coordinated reservations.
Certified Butler
2019 – 2021 · 2 yrsIntercontinental Maldives Maamunagau
- Welcomed guests and ensured comfortable room settling.
- Anticipated guest needs, preferences, and allergies.
- Managed spirit and wine collections, ensuring adequate stock.
Receptionist
2018 – 2019 · 1 yrGulf Court Hotel · Bahrain
- Greeted guests warmly and assisted with check-in procedures.
- Handled guest mail, messages, and provided essential information.
- Ensured daily adherence to quality standards.
Guest Relation Agent
Jul 2016 – Jun 2018 · 1 yr 11 mosThe Bahi Ajman Palace, UAE · Ajman, UAE
- Welcomed and directed visitors appropriately.
- Managed incoming calls, provided information, and handled mail.
- Facilitated room check-in and check-out procedures.
Skills
Food Safety & Compliance
Business & Administration
Guest Services & Operations
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor of Business Administration in Business Administration
Jaipur National University · 2023
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