Hassan Iqbal
Front Desk Supervisor
About
Hassan Iqbal is a seasoned hospitality professional with extensive experience in front desk operations and customer service. He brings 15 years of dedicated experience in the hospitality industry, specializing in guest relations and operational efficiency. He excels in leadership and managerial roles, consistently aiming to contribute creative ideas and dynamic skills to result-oriented organizations. He is seeking opportunities as a Front Desk Supervisor, Guest Relations Officer, or similar roles within the hospitality sector.
Looking For
Experience
Team Leader
01-2021 – 01-2024ELXSUCE OR CARATUS 5 STAR HOTEL · PAPHOS, CYPRUS
- Supervised bar operations, ensuring full stock, cleanliness, and organization.
- Led team in preparing garnishes, restocking, maintaining hygiene, and handling emergencies.
- Coordinated with managers, kitchen, and security for smooth service and guest experience.
Supervisor
07/2017 – 08/2020MARRIOTT HOTEL 5 STAR · KISONARGA, TURKEY
- Oversaw waitstaff for efficient service, assisted customers, and handled complaints.
- Managed order accuracy, table service flow, staff training, and dining area professionalism.
- Ensured guest satisfaction through attentive service and high standards.
Customer Services
06/2015 – 06/2017DUBAI INTERNATIONAL AIRPORT · UAE
- Addressed passenger flight queries and verified travel documents.
- Provided boarding passes and informed passengers about luggage restrictions.
- Weighed baggage and collected excess weight charges.
Front Desk Officer
05/2013 – 03/2015JUMEIRAH AL NASEEM 5 STAR HOTEL · DUBAI
- Ensured all front desk preparations were completed before service hours.
- Warmly greeted guests upon arrival and departure, maintaining a welcoming atmosphere.
- Anticipated guest needs and responded promptly to ensure satisfaction.
STORE IN CHARGE
05/2008 – 08/2013BONANZA SATRANGI · KARACHI
- Managed daily store operations, staff, customer service, and sales supervision.
- Oversaw stock control, cash handling, and visual merchandising.
- Achieved sales targets through effective management and customer engagement.
Skills
Health & Safety
Management & Leadership
Guest Services & Operations
Administrative & Technical Skills
Industries
GCC Readiness
Languages
Education & Certifications
Intermediate in FA