Hala Ali Mohamed
Branch Supervisor
About
Hala Ali Mohamed is a seasoned banking and finance professional with extensive experience in credit, personal banking, and branch operations. She possesses over 14 years of progressive expertise, specializing in relationship management and financial analysis. Her proven ability to lead teller teams and manage high-volume cash operations, coupled with a strong understanding of AML and KYC compliance, makes her a valuable asset. She is seeking opportunities to leverage her comprehensive banking knowledge and leadership skills.
Experience
Customer Service Representative (Call Center)
Dec 2025 – May 2026 · 5 mosDotylynx
- Handled inbound/outbound calls, resolving inquiries and service requests.
- Applied KYC procedures to verify identities and maintain compliant records.
- Escalated complex cases and followed up for timely resolution.
Customer Relationship Supervisor / Head Teller
2021 – Dec 2024 · 3 yrs 11 mosBank of Khartoum, Sudan · Sudan
- Built and maintained profitable relationships with key customers.
- Supervised team's client relationships, ensuring service quality.
- Conducted KYC checks and Customer Due Diligence per regulations.
Personal Banker / Teller
2014 – 2021 · 7 yrsBank of Khartoum, Sudan · Sudan
- Delivered personal banking services and introduced new products.
- Handled cash and cheque transactions accurately in a high-volume environment.
- Verified currency and examined notes to prevent fraud.
Credit Officer
Nov 2010 – Aug 2014 · 3 yrs 9 mosBank of Khartoum, Sudan · Sudan
- Reviewed loan applications and verified supporting documentation.
- Analyzed financial statements to assess creditworthiness and risk.
- Prepared credit appraisal reports with recommendations for approval.
Skills
Compliance & Due Diligence
Credit & Financial Analysis
Banking Operations & Management
Client Relationship & Personal Banking
GCC Readiness
Languages
Education & Certifications
Master's Degree in Business Administration in Business Administration
Omdurman Islamic University, Sudan · 2016
Bachelor's Degree in Business Studies in Business Studies
Sudan University of Science and Technology, Sudan · 2008
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