Hafiz M Nabeel Umar
Customer Service Professional
Lahore, Pakistan·5 years experience
Resume Verified
About
Hafiz M Nabeel Umar is a motivated professional with extensive experience in customer service, call center operations, and marketing. He possesses 5 years of collective experience, specializing in client handling and sales. He has a proven track record in effective communication and conflict resolution. He is seeking to contribute to a growth-oriented organization while further developing his career.
Experience
Customer Support Representative
Mindbridge
- Managed inbound and outbound calls, ensuring professional resolution of customer queries.
- Maintained high customer satisfaction (CSAT) scores through proactive problem-solving.
- Handled technical and general inquiries with a focus on first-call resolution.
Customer Service Representative
Abacus
- Assisted customers with complaints and detailed inquiries regarding services.
- Maintained accurate customer records and daily performance reports.
- Collaborated with team leads to consistently meet and exceed performance targets.
Sales & Marketing Representative
- Promoted company products and services to potential clients through various channels.
- Developed and nurtured strong long-term client relationships.
- Consistently achieved monthly sales targets through effective communication and negotiation.
Skills
Customer Engagement
CRM HandlingClient Relationship ManagementSales & MarketingConflict ResolutionTeamworkCustomer Service
Office Productivity
MS WordBasic Office Tools
CRM HandlingClient Relationship ManagementSales & MarketingConflict ResolutionTeamworkCustomer Service
Languages
Urdu (Native/Fluent)Punjabi (Native/Fluent)English (Professional Working Proficiency)
Education & Certifications
Intermediate in Commerce (I.Com)
Punjab Board, Pakistan
Matriculation
Punjab Board, Pakistan