Hafeeb Rahman
Network Support Engineer
About
Hafeeb Rahman is a detail-oriented Network Support Engineer with a strong background in IT and networking environments. He brings over 8 years of experience in ensuring network uptime and providing robust end-user support. Hafeeb excels in 24/7 network monitoring, MPLS router health checks, and incident troubleshooting, leveraging tools like PRTG Network Monitor. He is seeking opportunities to apply his expertise in network infrastructure management and support.
Experience
Network Support Engineer
Feb 2022 – Present · 4 yrs 5 mosTop Net – Internet Service Provider · Riyadh
- Monitored enterprise and client networks 24/7 for maximum uptime.
- Performed MPLS router health checks on latency, packet loss, and bandwidth.
- Configured PRTG alerts and analyzed traffic trends for performance bottlenecks.
IT Support Engineer
May 2019 – Jan 2022 · 2 yrs 8 mosVectors Contracting & Trading Company · Riyadh
- Installed, configured, and maintained Windows desktop/laptop hardware.
- Provided day-to-day IT support for end users, minimizing disruption.
- Monitored system and network performance to identify potential issues.
Network Technician
Jan 2018 – Feb 2019 · 1 yr 1 moAdvanced Electronics Company · Riyadh
- Performed structured cabling installations using Cat5e and Cat6 cables.
- Routed, dressed, and labeled network cables following industry standards.
- Installed and terminated network wall outlets and patch panels.
Network Technician
Feb 2017 – Jan 2018 · 11 mosKhalidiya Tower · Riyadh
- Executed structured cabling activities including cable pulling and termination.
- Installed cable trays, conduits, and pathways for organized layouts.
- Terminated and configured patch panels and wall sockets.
Skills
Virtualization
Productivity Software
Network Support & Monitoring
Operating Systems & End-User Support
GCC Readiness
Languages
Education & Certifications
Diploma in Electronics & Communication Engineering
Pattukottai Polytechnic College · 2007