Rosalind Wothaya Gichu
Customer Service Professional
About
Rosalind Wothaya Gichu is a talented waitress with 3 years of experience in high-end dining establishments. She brings detailed knowledge of business offerings and etiquette to build an atmosphere of upper-class dining, sparing nothing in delivering superior customer experiences. Her expertise includes organizing and participating in private and themed events, consistently exceeding guest expectations. She is seeking roles such as Customer Service Representative, Front Desk Agent, or Guest Relations Officer where she can leverage her exceptional service skills.
Looking For
Experience
Waitress
May 2022 – Dec 2023 · 1 yr 7 mosWINTER VILLA RESORT - EMBU
- Recorded and entered patron orders into computer systems for kitchen staff.
- Increased average order value by 15% through enhanced dessert and appetizer upselling.
- Managed restaurant renovation, maintaining 90% client retention and minimal service disruption.
Waitress
Jan 2024 – CurrentANKA RESORT - NANYUKI
- Ensured smooth communication and timely order fulfillment with the kitchen team.
- Provided informed menu recommendations and upsold specials to guests.
- Prepared itemized checks for meals, including sales taxes.
Waitress Internship
Jan 2022 – Apr 2022 · 3 mosABERDARE AND PRESTIGE HOTELS - NANYUKI
- Presented menus and answered patron questions, offering recommendations.
- Cleared tables of dishes and glasses for kitchen cleaning.
- Served food and specialty dishes to patrons at tables.
Skills
Service Excellence
Operational & Technical Skills
Customer Service & Guest Relations
Industries
Languages
Education & Certifications
Diploma in Food and Beverage management
CASCADE INSTITUTE OF HOSPITALITY
Kenya Certificate of Secondary Education
ST. VERENA UCEKEINI GIRLS HIGH SCHOOL