Gershwin Pienaar
Senior Relationship Manager
About
Gershwin Pienaar is an MBA-qualified business professional with extensive experience in financial services and client relationship management. He brings over 25 years of expertise across insurance, operations, project management, and business development, consistently delivering client service excellence. He has a proven track record of managing strategic client portfolios and engaging effectively with C-suite executives to foster long-term partnerships. He is seeking opportunities to leverage his comprehensive skill set to drive strategic growth and enhance client satisfaction.
Experience
Senior Client Relations Manager
Jun 2019 – Present · 7 yrs 1 moSanlam Group Risk · Bellville, South Africa
- Led strategic client engagement for corporate clients in employee benefit and risk environment.
- Managed strategic client portfolio as senior relationship lead and escalation point.
- Engaged with C-suite executives and decision-makers to understand priorities and strengthen partnerships.
Trustee of Retirement Fund / Death Claims Specialist
Nov 2014 – May 2019 · 4 yrs 6 mosOld Mutual SARAF Death Claims · Pinelands, South Africa
- Managed retirement fund death claim investigations and trustee decision-making.
- Collaborated with legal, trustee, and stakeholder groups for compliant outcomes.
- Handled complex, high-sensitivity cases requiring investigation and decision-making.
Campaign Manager / Senior Para Planner / Sales Support Specialist
Oct 2012 – Dec 2013 · 1 yr 2 mosOld Mutual Life Assurance Company · Pinelands, South Africa
- Supported revenue generation by strengthening advisor effectiveness and coordinating campaigns.
- Generated qualified sales opportunities for financial advisors and brokers.
- Coordinated campaign rollout initiatives to improve lead generation and commercial engagement.
Operations Manager
Jul 2011 – Aug 2012 · 1 yr 1 moDanbury Nurses Training Centre · Connecticut, USA
- Led front-office operations and business support functions in an education environment.
- Oversaw day-to-day operations including scheduling, admissions, and payroll.
- Supported business growth through operational leadership and service quality management.
Project Manager
May 2004 – Jun 2011 · 7 yrs 1 moErection & Welding Contractors · Connecticut, USA
- Managed projects across the lifecycle within the construction sector.
- Led end-to-end project management activities from initiation through delivery.
- Defined project scope, deliverables, budgets, and governance structures.
Skills
Leadership & Team Management
Business Strategy & Development
Financial Services & Operations
Client & Relationship Management
Languages
Education & Certifications
Doctor of Philosophy (PhD) in Business Leadership - In Progress in Business Leadership
University of South Africa
Master of Business Administration (MBA)
Management College of Southern Africa (MANCOSA) · 2020
Postgraduate Diploma in Business Management in Business Management
Management College of Southern Africa (MANCOSA) · 2018
Advanced Diploma in Business Project Management in Business Project Management
University of Cape Town · 2017
Associate Degree in Business Management - Incomplete in Business Management
Naugatuck Valley Community College
Grade 12 / Matric
· 1994