Ganna Kamel
Operations & Project Delivery Manager
About
Ganna Kamel is an accomplished operations and business leader with extensive experience in driving process improvement and managing cross-functional operations. With over 7 years in the hospitality industry, she excels in strategic planning, revenue operations, and team leadership. Ganna has a proven track record of optimizing workflows, implementing new SOPs, and successfully transitioning operations across international borders. She is seeking challenging roles where she can leverage her expertise in operational excellence and business development to achieve organizational goals.
Experience
Operations & Project Delivery Manager
Jan 2026 – Sep 2026 · 8 mosMaven Cost Segregation Tax Advisors · Remote, US
- Owned end-to-end operational delivery for US cost segregation studies.
- Directed project follow-ups and resolved delivery blockers.
- Developed SOPs, strengthened controls, and improved automation.
Operations Assistant Manager
Apr 2025 – Sep 2025 · 5 mosJumeirah · Abu Dhabi, UAE
- Led daily operations across Front Office, Housekeeping, F&B, and Reservations.
- Managed scheduling and performance for 50+ team members.
- Led cross-department training and addressed operational issues.
Senior Revenue Operations Team Lead
Nov 2023 – Apr 2025 · 1 yr 5 mosJA Resorts & Hotels · Dubai, UAE
- Directed revenue workflows across 11 luxury properties.
- Managed inventory and supported commercial/pricing strategy.
- Built new reconciliation SOP, turning discrepancies into recoverable revenue.
Loyalty Fraud Operations Supervisor
Mar 2023 – Aug 2023 · 5 mosHilton Corporate Office · New Cairo, Egypt
- Directed loyalty fraud operations for 2,000+ Hilton properties.
- Led complex investigations for loyalty accounts and member cases.
- Managed escalations and cross-functional case resolution.
Fraud Operations Transition Trainer
Oct 2022 – Nov 2023 · 1 yr 1 moHilton assignment · Fort Collins, Colorado, USA
- Supported knowledge transfer and transition of fraud operations.
- Trained US-based teams on fraud investigation procedures.
- Developed standardized training materials for operational continuity.
Skills
Operations Management
Leadership & Development
Revenue & Financial Operations
Hospitality & Service Excellence
GCC Readiness
Languages
Education & Certifications
Master's in Strategic Planning and General Management
IUESD, Cairo · 2023
Bachelor's in Business Administration, Marketing Division
Cairo University · 2022
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