Fidelcastral Ochieng
Customer Service Assistant
Nairobi, Kenya·1 year experience
Resume Verified
About
Fidelcastral Ochieng is a dedicated and customer-focused professional with a strong foundation in hospitality customer service. He brings one year of experience in delivering exceptional service, managing inquiries, and maintaining professionalism in demanding environments. He excels at handling sensitive customer situations and possesses a keen ability to resolve conflicts effectively. He is seeking opportunities to leverage his skills in customer-facing roles within the hospitality sector.
Experience
Customer Service Assistant
Jun 2024 – Oct 2025 · 1 yr 4 mosSankara Hotel · Nairobi
- Assisted customers with hotel services, transportation, and accommodations.
- Provided support during peak travel times, ensuring efficient service.
- Maintained a clean and organized work area adhering to safety regulations.
Skills
Customer Service & Support
CRM systemsCommunication skillsInterpersonal skillsProblem-solving skillsConflict resolution abilitiesPatienceEmotional intelligenceHandling sensitive customer situationsPassenger rights and responsibilities
Airport & Travel Operations
Airport operations and proceduresFlight tracking using Radar AppAirport security and safety protocolsEmergency proceduresCrisis managementInternational travel regulations
General Business & Productivity
Microsoft OfficeGoogle WorkspaceExcelAbility to work in a fast-paced, high-pressure environmentOrganizational skills
CRM systemsAirport operations and proceduresMicrosoft OfficeCommunication skillsProblem-solving skillsConflict resolution
Languages
English (Fluent)German (Learning)French (Learning)
Education & Certifications
Diploma in Cabin Crew
Nairobi Aviation College · 2026