Faizan Sayed
Operations Manager
About
Faizan Sayed is a results-driven Operations and Logistics Professional with a proven track record in operations management and logistics coordination. He brings over 10 years of experience in enhancing workflow efficiency and ensuring high service standards across diverse industries. He excels in stakeholder management, performance auditing, and implementing process improvements to drive operational excellence. He is seeking roles such as Operations Manager, Logistics Manager, or Supply Chain Supervisor to leverage his expertise in the GCC market.
Looking For
Experience
Senior Associate (Operations)
Feb 2021 – Present · 5 yrs 3 mosMahindra Logistics Ltd · Mumbai, India
- Managed daily logistics and last-mile delivery operations for timely parcel delivery.
- Coordinated dispatch planning, route optimization, and resource allocation.
- Monitored operational KPIs and maintained MIS dashboards and GPS tracking reports.
Senior Associate – Operations
Jan 2018 – Jan 2021 · 3 yrsTimes Network · Mumbai, India
- Managed operational scheduling and coordination across broadcast channels.
- Maintained operational documentation and reporting systems.
- Coordinated with stakeholders to ensure seamless operations.
Team Leader – Operations
Mar 2017 – Dec 2017 · 9 mosTech Mahindra · Mumbai, India
- Supervised a telecom operations team supporting international customers.
- Conducted audits, performance reviews, and coaching sessions.
- Monitored operational metrics and prepared management reports.
Customer Service Representative
Oct 2016 – Feb 2017 · 4 mosTech Mahindra · Mumbai, India
- Handled customer queries related to billing, services, and technical support.
- Maintained high service standards and customer satisfaction.
Process Associate
May 2015 – Sep 2016 · 1 yr 4 mosFIS · Mumbai, India
- Managed inbound calls and service requests in a high-volume environment.
- Supported operational processes including billing and account management.
Skills
Technical Skills
Operations Management
Logistics & Supply Chain
Leadership & Communication
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor’s Degree
Mumbai University, India