Ehsan Syed
Lead Care Coordinator
About
Ehsan Syed is a dedicated healthcare professional with extensive experience in virtual care, hospital, and outpatient clinical environments. He possesses over 10 years of experience in the healthcare industry, specializing in healthcare operations and patient experience. He is adept at leveraging digital health tools and has a proven ability to drive organizational outcomes through quality improvement initiatives. He is seeking roles such as Healthcare Operations Manager or Quality Improvement Manager to apply his in-depth knowledge and expertise.
Looking For
Experience
Lead Care Coordinator
08/2023 – 08/2025TELUS HEALTH · CANADA
- Led care coordinators overseeing high-volume virtual consultations, ensuring efficiency.
- Reduced patient wait time by 12% and improved appointment utilization.
- Monitored departmental KPIs and conducted root cause analysis for service gaps.
Manager-Co Owned
05/2022 – 07/2023LENSFRA · CANADA
Hospital Administrator
06/2020 – 12/2021SOUTH SHORE HOSPITAL · USA
- Managed hospital operations and ensured seamless patient services.
- Led incident reporting follow-ups and corrective action plans.
- Ensured compliance with HIPAA, patient safety, and infection control.
Clinical Admin
05/2018 – 11/2019HAYAT CLINIC · USA
- Managed day-to-day clinic operations, including registration and vendor coordination.
- Reduced insurance data entry errors by 5%, improving workflows.
- Assisted with procurement and budgeting to ensure uninterrupted operations.
Medical Billing & Coding Associate
02/2014 – 01/2016ADP · INDIA
- Audited denied claims and improved resolution rates through accurate coding.
- Ensured compliant CPT/ICD usage within AdvancedMD for revenue cycle integrity.
Skills
Quality & Compliance
Healthcare Operations & Management
Industries
GCC Readiness
Languages
Education & Certifications
Master of Science in Health Administration
University of St. Francis · 2018
Bachelor of Science in Pharmacy
MRM College of Pharmacy · 2013