Edson Frederick Kalengamaliro
Senior Inflight Purser
About
Edson Frederick Kalengamaliro is a seasoned hospitality, guest-service, and aviation-service professional with a strong foundation in hotel management and extensive customer-facing experience. He brings over two decades of expertise in delivering exceptional passenger and guest experiences, honed through roles in both airline and hotel environments. His background includes leading cabin crew operations and managing complex guest interactions, demonstrating a commitment to service excellence and problem-solving under pressure. He is seeking opportunities to leverage his comprehensive skills in
Experience
Senior Inflight Purser
2010 – 2017 · 7 yrsMalawi Airlines · Malawi
- Led and coordinated cabin-crew operations, ensuring effective teamwork and consistent delivery of professional passenger service.
- Managed passenger requests, complaints, special assistance, VIP services, and service-recovery situations professionally.
- Conducted crew briefings, delegated responsibilities, and supported junior cabin crew during flight operations.
Flight Attendant
1998 – 2010 · 12 yrsMalawi Airlines · Malawi
- Delivered professional, customer-focused inflight service in accordance with airline standards.
- Assisted passengers with seating, meals, special requests, enquiries, and travel-related concerns.
- Communicated respectfully and effectively with passengers from different cultural backgrounds.
Procurement Officer
2017 – 2022 · 5 yrsMalawi Airlines · Malawi
- Coordinated purchasing activities in accordance with organisational policies and approved requirements.
- Obtained and evaluated supplier quotations to support cost-effective purchasing.
- Communicated with suppliers regarding prices, availability, delivery schedules, and service quality.
Hotel Management Trainee
Dec 1996 – Nov 1997 · 11 mosSunbird Capital · Lilongwe, Malawi
- Completed practical hotel-management training across major departments, gaining broad exposure to hotel operations.
- Gained practical exposure to front-office procedures, guest enquiries, and reservations-related activities.
- Assisted with housekeeping operations, including room readiness, cleanliness, and quality standards.
Skills
Aviation Specific
Operations & Management
Guest & Customer Experience
Communication & Professionalism
Languages
Education & Certifications
Diploma in Hotel Management
Institute of Commercial Management (ICM) · 1996
Hiring for a role like this? Post a job.