Dinesh Gain
Customer Support Lead
About
Dinesh Gain is a results-driven Logistics & Warehouse Operations Professional with a strong background in E-commerce, Quick-Commerce, and 3PL Logistics. He possesses over 3 years of experience in warehouse supervision, inventory management, manpower handling, dispatch operations, and process optimization. He has a proven ability to analyze operational issues and improve delivery workflow efficiency, contributing to significant reductions in turnaround times. He is seeking roles that leverage his expertise in optimizing logistics and operational processes within the e-commerce and supply chain
Experience
Customer Support Lead (Contract)
Jan 2026 – Feb 2026 · 1 moINSTAKART SERVICES PRIVATE LIMITED (Flipkart) · Chandrapur, India
- Managed logistics escalation support, maintaining 98% First Call Resolution.
- Reduced turnaround time by 25% by coordinating warehouse and support teams.
- Improved delivery workflow efficiency through operational issue analysis.
Store Manager
Dec 2025 – Jan 2026 · 1 moBLINKIT COMMERCE LIMITED · Goa, India
- Supervised dark store and warehouse operations for high-volume order fulfillment.
- Managed 3000+ SKUs with zero stock variance through regular audits.
- Led 30+ staff, coordinating efficient dispatch operations and maintaining KPIs.
Hub Operations Manager
Apr 2025 – Nov 2025 · 7 mosDELHIVERY LTD · Agra, India
- Directed warehouse and logistics operations for 60,000+ daily shipments.
- Managed 50+ warehouse associates across multiple shifts.
- Improved warehouse throughput by 20% through optimized floor planning.
Hub Operations Team Lead
Jan 2024 – Apr 2025 · 1 yr 3 mosDELHIVERY LTD · Agra, India
- Supervised shipment sortation, vehicle dispatch, and warehouse floor operations.
- Reduced shipment misrouting by implementing double-scan verification.
- Ensured on-time dispatch and operational accuracy.
Hub Operations Executive
May 2023 – Dec 2023 · 7 mosDELHIVERY LTD · Agra, India
- Handled shipment sorting, bagging, and inventory tracking using WMS.
- Assisted in warehouse stock management and operational reporting.
- Maintained SOP and safety compliance during warehouse operations.
Skills
Industry Specializations
Operations & Performance
Warehouse & Logistics Management
Languages
Education & Certifications
Bachelor of Business Administration in Business Administration
Techno Global University · 2025