Devika Mukhesh
Customer Service Associate
About
Devika Mukhesh is an organized and performance-driven professional with experience in corporate customer service and administrative support within a structured operations environment at Allianz Services. She brings 4 years of experience, specializing in client communication and documentation management. She is skilled in handling high-volume inbound and outbound communications for international customers and maintaining accurate digital case documentation. She is seeking roles such as Customer Service Representative, Claims Administrator, or Administrative Assistant.
Looking For
Experience
Customer Service Associate โ Motor Claims
03/2025 โ PresentAllianz Services ยท Thiruvananthapuram, India
- Handled high-volume inbound and outbound communications for international customers.
- Maintained accurate digital case documentation in CRM systems.
- Coordinated with internal departments to support efficient claim processing.
Telecaller & Administrative Support
Mar 2020 โ Jun 2022 ยท 2 yrs 3 mosSreejith Collection Agency ยท Thiruvananthapuram, India
- Managed outbound customer communication and follow-ups.
- Maintained and updated customer databases and documentation logs.
- Prepared daily reports and supported internal record organization.
Skills
Technical Proficiency
Customer & Client Relations
Administrative & Operational Support
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor of Science โ Physics and Computer Applications
University of Kerala ยท 2020