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  1. Home
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  3. Devika Mukhesh
Devika Mukhesh

Devika Mukhesh

Customer Service Associate

๐Ÿ‡ฎ๐Ÿ‡ณKerala, Indiaยท4 years experience
Resume Verified

About

Devika Mukhesh is an organized and performance-driven professional with experience in corporate customer service and administrative support within a structured operations environment at Allianz Services. She brings 4 years of experience, specializing in client communication and documentation management. She is skilled in handling high-volume inbound and outbound communications for international customers and maintaining accurate digital case documentation. She is seeking roles such as Customer Service Representative, Claims Administrator, or Administrative Assistant.

Looking For

Customer Service RepresentativeClient Service AssociateAdministrative AssistantClaims AdministratorCustomer Support SpecialistOffice CoordinatorData Entry ClerkClient Relations Officer

Experience

Customer Service Associate โ€“ Motor Claims

03/2025 โ€“ Present

Allianz Services ยท Thiruvananthapuram, India

  • โ€“Handled high-volume inbound and outbound communications for international customers.
  • โ€“Maintained accurate digital case documentation in CRM systems.
  • โ€“Coordinated with internal departments to support efficient claim processing.

Telecaller & Administrative Support

Mar 2020 โ€“ Jun 2022 ยท 2 yrs 3 mos

Sreejith Collection Agency ยท Thiruvananthapuram, India

  • โ€“Managed outbound customer communication and follow-ups.
  • โ€“Maintained and updated customer databases and documentation logs.
  • โ€“Prepared daily reports and supported internal record organization.

Skills

Technical Proficiency

CRM & Case Management SystemsMicrosoft Office (Word, Excel, Outlook)Data Entry & Spreadsheet HandlingEmail & Correspondence HandlingEmail & Documentation Management

Customer & Client Relations

Customer ServiceClient Relationship ManagementComplaint Resolution & Issue HandlingInbound & Outbound Communication

Administrative & Operational Support

Administrative SupportOffice CoordinationData EntryDocumentation & Record MaintenanceInternal Team CoordinationConfidential Data HandlingMultitasking in Fast-Paced EnvironmentsBasic Reporting & Operational Support
Customer ServiceClient Relationship ManagementAdministrative SupportData EntryMicrosoft Office SuiteCRM Systems

Industries

InsuranceAutomotiveCustomer ServiceFinancial Services

GCC Readiness

Visit Visa Visa

Languages

English (Fluent)Malayalam (Fluent)Tamil (Fluent)Hindi (Intermediate)

Education & Certifications

Bachelor of Science โ€“ Physics and Computer Applications

University of Kerala ยท 2020

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