Deepak Hinduja
Patient Experience Executive
About
Deepak Hinduja is a results-oriented professional with extensive experience in customer service and management within the healthcare industry. He brings over 4.75 years of expertise, specializing in enhancing patient satisfaction through effective communication and handling. He excels in managing end-to-end patient processes, from scheduling to billing, and is adept at utilizing CRM platforms to streamline operations. He is seeking roles such as Patient Experience Manager, Customer Success Manager, or Healthcare Operations Specialist to leverage his skills in service excellence.
Looking For
Experience
Assistant Department Manager
Oct 2017 – Aug 2021 · 3 yrs 10 mosRPSG Natures Basket · Chembur Mumbai
- Managed floor and back-office administrative tasks.
- Functioned as a Retail Assistant Store Manager.
Senior Associate
Sep 2022 – Aug 2023 · 11 mosFortis Hospital · Navi Mumbai
- Operated Salesforce Excel Sheet and CRM platforms in Emerging Business.
Senior Associate
Sep 2022 – Sep 2025 · 3 yrsApollo Hospital · Navi Mumbai
- Scheduled appointments for doctors, radiology, and health checkups.
- Coordinated ambulance dispatch and managed PSA systems.
Patient Experience Executive
Sep 2025 – Present · 8 mosSir HN Reliance Foundation Hospital · Charni road
- Handled customer interactions and managed floor operations.
- Processed billing for investigations and oversaw end-to-end patient processes.
Skills
Data & Systems
Healthcare Operations
Administrative & Support
Customer Relationship Management
Industries
GCC Readiness
Languages
Education & Certifications
BACHELOR OF COMMERCE
Western college of Sanpada · 2018
H.S.C
Oriental College Of Sanpada · 2014
S.S.C
St.Augustine High School · 2012