Chandni Vishwakarma
CRM Specialist
About
Chandni Vishwakarma is a seasoned professional with extensive experience in Customer Relationship Management, back-office operations, and accounting. With over 14 years in the industry, she possesses a strong specialization in managing customer interactions and ensuring smooth operational workflows. Her expertise spans company marketing, outstanding invoice recovery, and comprehensive customer support, demonstrating a commitment to client satisfaction and financial efficiency. She is seeking opportunities to leverage her diverse skill set in a challenging role.
Experience
CRM – Customer Relationship Management
Jun 2011 – Present · 15 yrs 5 mosSteel Cast Aid Limited (Head Office)
- Managed company marketing and outstanding invoice recovery.
- Coordinated day-to-day customer support.
Project Coordinator
May 2024 – Aug 2025 · 1 yr 3 mosRastogi Nursing College, Bhilai
- Managed mobilization travelling cost (TA) and one-time travelling cost (OTTC) bills.
- Submitted bills to the Accounts department.
Back Office Executive
Feb 2017 – Apr 2024 · 7 yrs 2 mosNanda Enterprises, Bhilai
- Maintained office billing, stationery, courier details, and attendance register.
- Provided prompt reporting to top management and managed guests.
- Handled CSPDCL A-Class substation tender filling.
Counsellor
Aug 2016 – Jan 2017 · 5 mosPACE Academy, Durg
Accountant Cum Back-Office Executive
Aug 2012 – Mar 2016 · 3 yrs 7 mosE-Trading Academy (Anand Rathi Share & Stock Brokers)
- Managed documentation and records keeping.
- Maintained general accounts and stock ledger.
- Implemented planned activities and instructions from top management.
Skills
Financial Operations
Software Proficiency
Administrative & Project Support
Customer Relationship Management
Languages
Education & Certifications
Master of Business Administration
Dr. C.V. Raman University, Bilaspur · 2017
Bachelor of Commerce
Pt. Ravishankar Shukla University, Raipur · 2012
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