Cez Erika Ando
Branch Assistant Manager
About
Cez Erika Ando is a seasoned professional with extensive experience in retail and hospitality management. With 11 years of dedicated service, she has developed a strong expertise in branch operations and customer engagement. She excels at driving profit performance and customer satisfaction through effective leadership and operational efficiency. Cez Erika is seeking an organization that fosters professional growth and embraces new technologies, allowing her to contribute her skills and enhance productivity for mutual benefit.
Experience
Branch Assistant Manager
Aug 2018 – Jun 2025 · 6 yrs 10 mosH&S Company · Kuwait
- Assisted manager in achieving profit performance and customer service goals.
- Delivered exceptional customer service consistently.
- Ensured speed of service at tills and accurate item picking.
Head Receptionist
Feb 2014 – Aug 2018 · 4 yrs 6 mosAMERICANA GROUP OF COMPANY · Kuwait
- Promoted positive leadership and attitude among colleagues.
- Demonstrated flexibility and worked effectively under pressure during peak hours.
- Provided excellent service, ensuring guest satisfaction throughout their visit.
Waitress/Cashier
Feb 2014 – Aug 2018 · 4 yrs 6 mosAMERICANA GROUP OF COMPANY · Kuwait
- Provided excellent wait service to ensure customer satisfaction.
- Took customer orders and delivered food and beverages efficiently.
- Greeted and served customers, offering detailed menu information.
Skills
Customer Relations
Operations & Sales
Office Productivity
Management & Leadership
GCC Readiness
Languages
Education & Certifications
Bachelor of Arts in International Studies
Liceo De Cagayan University · 2011
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