Caroline Serem

Client Operator

KENYA, Kenya·11 years experience

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About

Caroline Serem is a highly motivated and results-oriented professional with extensive experience in freight forwarding, procurement, and inventory management. With 11 years in the logistics and supply chain industry, she specializes in optimizing complex operations and supply chains. Caroline has a proven ability to manage demanding environments, ensuring efficient operations and client satisfaction. She seeks to leverage her expertise in a challenging role within the logistics sector.

Experience

CLIENT OPERATOR

Sep 2015 – Present · 10 yrs 9 mos

AGL Kenya formerly Bollore Transport and Logistics

Provided comprehensive customer service and support, resolving issues and managing expectations.
Managed client accounts, ensuring accurate record-keeping and timely billing.
Developed and maintained strong client relationships, fostering trust and loyalty.

LOGISTICS OFFICER/DECLARATION OFFICER

2005 – 2015 · 10 yrs

Acceler Global Logistics Kenya

Managed logistics operations, including transportation planning and shipment coordination.
Processed customs declarations, ensuring compliance with all regulations.
Negotiated freight rates with carriers for optimal cost-effectiveness.

PURCHASE CLERK/RECEPTIONIST

2002 – 2004 · 2 yrs

Joy Commodities LTD · Kenya

Maintained accurate records of all purchases, including prices and delivery dates.
Collaborated with departments to determine procurement needs.
Prepared purchase orders, ensuring accuracy and policy compliance.

Skills

Logistics & Operations

Air Freight ManagementSea Freight ManagementLand Freight ManagementWarehouse ManagementInventory OptimizationStock ControlForecastingTransport PlanningRoute OptimizationTransportation Management Systems (TMS)

Client Relations & Support

Customer ServiceRelationship ManagementData Management

Procurement & Vendor Management

SourcingNegotiationVendor ManagementPurchase Order ManagementContract Management

International Trade & Compliance

International Trade Regulations

Supply Chain ManagementInventory ManagementVendor ManagementFreight ForwardingCustomer ServiceProcurement

Languages

English (Fluent)Kiswahili (Fluent)

Education & Certifications

CERTIFICATE IN CUSTOMS PROCEDURES FREIGHT LOGISTICS AND MANAGEMENT

Kenya School Of Revenue Authority · 2011

DIPLOMA IN PURCHASE SUPPLIES AND INVENTORY MANAGEMENT

East Africa Institute of Information Studies · 2006

DIPLOMA IN FREIGHT FORWARDING

Kenya School Of Exports and Imports · 2002

KENYA CERTIFICATE OF SECONDARY EDUCATION

· 1997

KENYA CERTIFICATE OF PRIMARY EDUCATION

· 1993

Computer Applications

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