Ashen Peiris Sebastian
Manager
About
Ashen Peiris Sebastian is a customer-focused professional with extensive experience in hospitality and customer service. He possesses 3 years of experience, specializing in delivering excellent customer service, enhancing customer satisfaction, and effectively resolving complaints. He excels in verbal communication, interpersonal interactions, and cross-cultural communication, aiming to leverage these skills in his next role. He is seeking opportunities to contribute his expertise in operational efficiency and customer satisfaction.
Experience
Server, Cashier, Baker & Barista
Jun 2023 – Apr 2026 · 2 yrs 10 mosCheesecake Factory · Qatar
Server & Steward
Apr 2023 – May 2023 · 1 moRani Beach Resort · Sri Lanka
- Delivered professional food and beverage service, ensuring high customer satisfaction.
- Accurately processed orders and payments, providing timely and professional guest service.
- Maintained cleanliness and hygiene standards in dining areas and service stations.
Manager
May 2026 – Present · 5 mosBarista Coffee Chain · WTC Sri Lanka
- Managed daily operations for efficient workflow and consistent service quality.
- Monitored inventory and stock control to ensure resource availability.
- Applied decision-making and problem-solving skills in high-pressure environments.
Skills
Food & Beverage
Leadership & Teamwork
Customer Service & Operations
Communication & Interpersonal Skills
Languages
Education & Certifications
G.C.E ADVANCED LEVEL
MARIS STELLA COLLEGE, Negombo, Sri Lanka · 2021
G.C.E ORDINARY LEVEL
MARIS STELLA COLLEGE, Negombo, Sri Lanka · 2019
Bachelor’s Degree in Hospitality, Tourism & Events Management
BMS CAMPUS
Information & Communication Technology Certificate
ESOFT Metro Campus · 2022
Professional Music Award in Theory Of Music
IIMSD · 2016
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