Arij Lakti

Rapidpace Managed Services

• –Handled customer support and account inquiries for international clients via live chat, email, and support channels.
• –Resolved payment, refund, account-access, and platform issues, escalating complex cases as needed.
• –Monitored customer interactions to identify recurring operational issues during new client launches.

• –Delivered one-on-one English lessons to young learners, adapting methods to age and learning style.
• –Developed engaging lesson plans for vocabulary, grammar, reading, writing, and conversational English.
• –Monitored student progress and provided constructive feedback for language development.

Goldstar

• –Conducted 100+ weekly call audits evaluating communication quality and customer satisfaction.
• –Provided structured feedback and coaching to improve service quality and reduce friction.
• –Audited email interactions for the Goldstar inbound team, improving email handling.

Goldstar

• –Processed and validated customer orders, ensuring accuracy of product and pricing details.
• –Reviewed artwork specifications and order requirements to identify and correct errors.
• –Communicated with customers to clarify requirements and resolve order issues.

Transcom Worldwide · Vinted Operation

• –Led and coached a remote customer service team, monitoring KPIs, quality, and productivity.
• –Conducted 1:1s, coaching sessions, and performance reviews for employee development.
• –Completed and reviewed 3,000+ quality evaluations using Playvox, providing feedback.