Amit Sharma
Head of AI Transformation
About
Amit Sharma is an enterprise AI and digital transformation leader with over 25 years of global experience driving large-scale operating model transformation across customer operations, CX, and shared services. He has a proven track record of embedding GenAI, automation, and data-driven decisioning into core business processes, optimizing costs, and driving revenue growth. Amit excels in redesigning operating models and implementing governance frameworks to ensure value realization. He is seeking senior leadership roles such as Chief AI Officer or Head of Digital Transformation to leverage his
Looking For
Experience
Global Digital Transformation Lead
2018 – 2025 · 7 yrsWNS (A Capgemini Company)
- Led enterprise AI and digital transformation programs, redesigning operating models.
- Delivered €10M+ hard savings and €30M+ enterprise value through AI and automation.
- Built multi-year AI roadmaps aligning CX, automation, and operating models.
Transformation Head – Utilities, Media & Information, F&A, SCM
2011 – 2018 · 7 yrsTata Consultancy Services (TCS)
- Led transformation programs delivering €45M–€50M+ business value.
- Drove channel transformation and collections optimization for improved CX.
- Contributed to €25M–€30M business growth via new logo acquisition.
AVP – Quality & Banking Transformation
2008 – 2011 · 3 yrsTata Consultancy Services (TCS)
- Led quality transformation and process excellence in banking operations.
- Drove efficiency and service improvements across banking functions.
Senior Consultant – Business Maturity
2004 – 2008 · 4 yrsTata Consultancy Services (TCS)
- Delivered process maturity and operational excellence programs.
- Enhanced operational efficiency for enterprise clients.
Skills
Certifications
AI & Automation Strategy
Governance & Value Realization
Enterprise Operations & Transformation
Industries
GCC Readiness
Languages
Education & Certifications
Bachelor of Technology in Industrial Production