Ahmed Shaikh
Customer Care Executive
About
Ahmed Shaikh is a dedicated Customer Care Executive with a strong foundation in the automotive and customer service industries. He brings 4 years of experience, specializing in vehicle maintenance and customer query resolution. He aims to leverage his skills in a professional, driven environment to contribute to organizational goals. He is seeking roles such as Automotive Service Advisor, Customer Service Representative, or After-Sales Service Specialist.
Looking For
Experience
Customer Care Executive
Shivam Autozone
- Addressed customer queries regarding car servicing.
- Booked service appointments for customers.
- Prepared service quotations for customers.
Customer Care Executive
Jan 2015 – May 2016 · 1 yr 4 mosAmazon
- Resolved customer queries for faulty products and shipment tracking.
- Updated customer personal details.
- Managed and resolved customer complaints.
Auto Car Mechanic
Dec 2012 – Mar 2014 · 1 yr 3 mosSolitaire Honda Service Centre
- Diagnosed vehicle problems and performed maintenance and repair.
- Selected and utilized tools and equipment properly.
- Performed car scanning using diagnostic devices.
Auto Car Mechanic
KGN Auto Garage
- Provided service technician support, fixing vehicles and replacing parts.
- Inspected vehicle mechanical components and engines.
- Replaced oil filters, engine oil, and clutches.
Skills
Personal Attributes
Customer Service & Support
Automotive Technical Skills
Industries
Languages
Education & Certifications
SSC
Maharashtra State Board · 2015
Auto Mobile Engineering Course in Auto Mobile Engineering
Institute DVET Maharashtra Government · 2019