Abonga Singama
Customer Service Specialist
About
Abonga Singama is an enthusiastic and detail-oriented individual with a Call Center certificate and Matric. He brings 4.5 years of experience in the financial services industry, specializing in customer support and query resolution. He excels at client troubleshooting and transaction management, leveraging analytical and problem-solving abilities. He is seeking an entry-level role such as Customer Service Specialist or Client Support Representative where he can make a positive impact.
Looking For
Experience
Customer Service Consultant
Feb 2025 – 31/12/2025Tenacity Financial Service { Fone Yam campaign}
- Managed administrative tasks for hardship benefits and processed claims per policy.
- Troubleshot device issues, addressing data connection and locking protocols.
- Resolved client queries professionally, liaising with third parties.
Customer Service Advisor
11/2019 – 12/2021WNS Ambition House · Cape Town
- Provided helpful and accurate information to customers.
- Investigated and resolved customer complaints and issues.
- Maintained customer records and updated databases.
Cashier
09/2021 – 05/2023Spar · Cape Town
- Accurately processed payments and issued receipts.
- Greeted customers and assisted with purchases.
- Balanced cash drawer at shift start and end.
Skills
Technical & Data Skills
Customer Support & Operations
Leadership & Professional Development
Industries
Languages
Education & Certifications
Matric certificate
Atlantis Secondary school · 2012
Marketing management N5 KSD in Marketing Management
TVET College, Mthatha · 2018