Abdul Waheed Konda

Support Engineer

Hyderabad, India·8 years experience

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About

Abdul Waheed Konda is a dedicated Support Engineer with over 8 years of experience in providing comprehensive end-user support, desktop and laptop troubleshooting, hardware and software installation, and IT service management. He excels at resolving technical incidents within SLA timelines, demonstrating a strong command of system diagnostics and network connectivity. He is adept at managing user accounts and utilizing remote support tools to ensure efficient problem resolution. He seeks to leverage his extensive technical expertise in a challenging IT support role.

Experience

IT Field Support Engineer

Feb 2025 – Present · 1 yr 7 mos

TVS Electronics Ltd

Provide first- and second-tier technical support via phone, email, and in person.
Manage Active Directory accounts, password resets, and Group Policy configurations.
Install and configure Windows OS, device drivers, and enterprise applications.

IT Support Engineer

Feb 2024 – Jan 2025 · 11 mos

Hyper Core Technologies Pvt Ltd · Hyderabad

Delivered technical support for 200+ users across hardware, software, and network issues.
Diagnosed and resolved hardware, software, and network issues promptly.
Installed, configured, and maintained laptop/desktop hardware, software, and peripherals.

IT Engineer (cum Coordinator)

Dec 2021 – Jan 2024 · 2 yrs 1 mo

Reliance Pro & Prop ManSer Ltd · Hyderabad

Managed HP CSDP Portal for 2 years, coordinating service requests across multiple accounts.
Used SAP CRM and Z-mail for ticket assignment, call closure, and customer communication.
Installed, configured, and troubleshot Windows 10/11, Linux, and macOS systems.

Laptop Technical Assistant — Customer Support

Dec 2020 – Dec 2021 · 1 yr

Appworld Gadget Service Center

Handled front-desk customer interactions for laptop and desktop repair requests.
Fabricated and repaired broken plastic body parts, hinges, and other physical components.
Tested newly installed parts to confirm functionality before device return.

IT Service Engineer (Third Party)

Jan 2016 – Nov 2020 · 4 yrs 10 mos

Waves Electronics — Karvy Infotech Pvt Ltd

Supported a Dell, Lenovo & HP field-service project; diagnosed and repaired faulty components.
Performed OS installation and software updates at customer locations.
Used specialized tools to repair desktops and laptops in the field.

Skills

Hardware Certifications

HP Certified TechnicianLenovo Certified TechnicianDell Certified Technician

User & Identity Management

Active DirectoryOffice 365User account management

IT Service Management & Operations

IT service managementSLARemote support toolsServiceNowIntuneHP CSDP

Technical Support & Troubleshooting

End-user supportDesktop troubleshootingLaptop troubleshootingHardware installationSoftware installationTechnical incidentsNetworking issuesWindows OS supportPrinter configurationNetwork connectivitySystem diagnostics

End-user supportDesktop troubleshootingHardware installationIT service managementWindows OS supportActive Directory

Languages

English (Fluent)

Education & Certifications

Master of Arts in Literature

Osmania University · 2012

Diploma in Computer Hardware & Networking (DCH)

Microsoft Certified Professional (MCP)

HP Certified Technician

Lenovo Certified Technician

Dell Certified Technician

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