Waitress - InterContinental Riyadh

KEY RESPONSIBILITIES

• Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.

• Prepare assigned tables, service stations and restaurant areas before each service.

• Welcome guests warmly and assist with seating when required.

• Present menus and explain dishes, beverages, promotions and daily specials.

• Take food and beverage orders accurately and enter them correctly into the POS system.

• Serve food and beverages according to IHG service standards and sequence of service.

• Maintain menu, beverage, allergen and dietary requirement knowledge.

• Actively upsell food, beverages and promotions to support revenue and average check targets.

• Check guest satisfaction throughout the meal and respond promptly to guest requests.

• Recognize VIPs, returning guests and special occasions.

• Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.

• Coordinate with Culinary regarding orders, dietary requirements and special guest requests.

• Ensure accurate billing and payment procedures.

• Maintain cleanliness and organization of tables, service stations and restaurant areas.

• Report operational, maintenance or safety issues immediately.

TEAMWORK & TRAINING

• Work closely with the Head Waiter, Supervisor, Culinary and other colleagues to ensure smooth service.

• Support colleagues during busy periods and maintain a positive team environment.

• Attend and actively participate in daily briefings, departmental meetings and scheduled training sessions.

• Participate in menu tastings and product knowledge sessions.

• Continuously develop knowledge of IHG service standards, menu, beverages, allergens, upselling and guest engagement.

• Follow instructions and assigned duties from the Head Waiter, Supervisor and Restaurant Manager.

FOOD SAFETY, HYGIENE & COMPLIANCE

• Follow HACCP, hotel food safety standards and Saudi Arabian regulations.

• Maintain restaurant, buffet, tables and service station cleanliness throughout the shift.

• Follow allergen, food temperature and hygiene procedures.

• Maintain required personal hygiene, grooming and uniform standards at all times.

• Complete assigned operational and hygiene checklists.

• Report maintenance, hygiene and safety concerns immediately.

• Always keep the restaurant inspection ready for internal audits, local authority and external inspections.

QUALIFICATIONS & EXPERIENCE

• Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.

• Basic knowledge of food, beverages, POS and food safety.

• Strong guest service and communication skills.

• Good English communication skills; Arabic is an advantage.

• Previous IHG, luxury hotel or GCC experience is preferred.