Technical and Logistic Support

Job Description:

The jobholder will have to perform the following activities:

A. Maintenance and Support

The main responsibility is to make our partner’s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:

• Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
• Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
• Support IT Training activities;
• Support all operations in KSA, like deployment, acceptance phases or IT training;
• Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.B. Customers’ relationship

• Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
• Contribute to reflect customer’s expectations or request;
• Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).C. Communication and reporting

• Ensure regular reviews and updates on activities to the team and the program manager;
• To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
• Capitalize knowledge (documentation and procedure writing, good practices gathering…)
• Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
• Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;This position is contingent upon obtaining the required security clearance.

Main requirements

• Must Have
• Education: Master degree in computer science
• Successful experience in maintenance and support program;
• Communication skills to adapt to wide variety of interlocutors in a multicultural environment
• Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
• OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
• Virtualization  Nutanix (AHV & NKP), Harbor and Kubernetes
• Storage:  Ceph
• Backup: Veeam Backup
• Additional skills
• IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
• IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
• Working with basic network devices and concept such as IP, DNS, firewall and routing.
• Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
• Knowledge in cloud technology (Docker, Kubernetes)
• Ability to learn and understand various, complex and technical subjects
• Analytical skills to summarize, simplify complex topics
• Ability to steer several activities in parallel
• Languages
• English, mandatory
• Arabic, mandatory
• French, a plusThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space Saudi LimitedContract Type:

Fixed term-----

Experience Level:

ProfessionalJob Family:

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