Sr. Government Relations Officer

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

The Government Relations Executive is responsible for managing and maintaining relationships with

governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations

support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports

business continuity and expansion, and acts as the primary liaison between the Company and external

stakeholders.

What's On Your Plate?

 Serve as the Government Relations focal point for both the tMart and Logistics verticals in

Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor,

and governmental affairs matters, while ensuring compliance with applicable laws and

supporting the expansion and day-to-day operations of both businesses.

 Manage and support the establishment, licensing, renewal, and ongoing regulatory

requirements for all tMart stores, Logistics operations, riders, vehicles, and related

facilities, ensuring uninterrupted business operations and compliance with all relevant

governmental requirements.

 Handle correspondence, responses to requests, and coordinate with the Ministry of

Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law

enforcement authorities in relation to incidents, accidents, investigations, and official

inquiries involving employees, riders, 3PL partners, or customers, and represent the

Company before such authorities when required.

 Manage the renewal and maintenance of all corporate licenses and official registrations,

including Commercial Registration (CR), Trade License, Chamber of Commerce

membership, import licenses, municipality licenses, and any other regulatory permits

required for the Company's operations.

 Oversee all activities on the LMRA portal, including new work visa applications, renewals,

cancellations, amendments, and business visa processing.

 Coordinate the issuance and renewal of employees’ CPR cards, liaising with the relevant

government authorities and municipalities to obtain address certificates and advertising

permits where required.

 Administer all GOSI-related processes, including employee registration and deregistration,

annual salary updates, work injury reporting, and resolving discrepancies related to

employee records and invoices.

 Handle the end-to-end process for employees’ driving licenses, including document

preparation, online appointment scheduling, and coordination with the Ministry of

Interior until issuance or renewal is completed.

 Manage the Tamkeen portal by registering employees, identifying and applying for eligible

support programs, submitting required company documentation, and following up on

approvals, invoices, and reimbursements.

 Coordinate the issuance of family visit visas and business visit visas through the NPRA

portal, ensuring compliance with all applicable regulations and requirements.

 Process and renew health certificates and other employee-related approvals with the

Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market

Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant

authorities.

 Liaise with internal departments to obtain regulatory approvals and permits for

campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of

Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other

competent authorities.

 Support customs clearance activities and coordinate with the relevant authorities for

import and export requirements whenever applicable.

 Lead the licensing and establishment process for new branches and locations, obtaining

all required approvals and permits from the Ministry of Industry, municipalities, Civil

Defense Authority, Ministry of Health, Ministry of Transportation and

Telecommunications, and other regulatory bodies.

 Handle customer complaints filed before the Consumer Protection Authority and other

governmental entities, represent the Company during meetings and hearings, and

coordinate with internal stakeholders to achieve amicable resolutions.

 Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents

before the competent authorities, embassies, and public notaries whenever required.

 Represent the Company before public notaries and relevant authorities in connection with

POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and

other corporate governance matters.

 Coordinate with sponsors, authorized signatories, shareholders, and senior management

to facilitate their attendance before government authorities whenever required.

 Obtain all required governmental approvals and permits related to Corporate Social

Responsibility (CSR) initiatives and community engagement activities.

 Monitor regulatory developments and governmental procedural changes and proactively

inform the Legal and relevant business teams of any changes that may impact the

Company's operations.

 Manage all Traffic Directorate related processes, including vehicle registrations,

registration book renewals, advertising permits, driving licenses, and any other

requirements relating to riders and 3PL partners.

 Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by

governmental entities, including the Traffic Directorate, municipalities, Ministry of Health,

and other competent authorities.

 Handle the filing, registration, renewal, and protection of trademarks, trade names, logos,

and intellectual property rights, and coordinate with the Trademark Authority and

relevant authorities for their use in campaigns and advertising activities.

 Represent the Company before governmental authorities and regulatory bodies and act as

the primary point of contact for all external governmental affairs matters in Bahrain.

Qualifications

What Did We Order?

• Bachelor’s Degree

• Minimum of 5 years’ experience

• Time Management Skills

• Customer Service Skills

• Organizing Skills

• Fluent in both languages Arabic and English

• Communication skills (Written and Verbal)

• Excel Skills