Qiddiya Investment Company
Specialist - VIP Support
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
VIP SupportITILEnd User SupportIT SupportIncident Management
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.
Responsibilities
- Operate tailored models, escort procedures, and rapid response to protect executive productivity.
- Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
- Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
- Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
- Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
- Ensure confidentiality and privileged‑access controls for VIP environments.
- Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.
- Bachelor’s degree in IT, Computer Science, or related field
- ITIL or equivalent preferred
- 2+ years, preferably with majority in end user support
- Experience VIP support in large, multi-vendor enterprises preferred
- Experience in entertainment entities preferred
Requirements
- •Bachelor’s degree in IT, Computer Science, or related field
- •2+ years of experience, preferably in end user support
- •Experience in VIP support within large, multi-vendor enterprises preferred
- •Experience in entertainment entities preferred
Nice to Have
- •ITIL or equivalent certification
Responsibilities
- •Operate tailored models, escort procedures, and rapid response to protect executive productivity
- •Orchestrate proactive device health checks, patch status, and performance reviews
- •Manage concise, expectation-setting updates and advisories for VIPs during incidents
- •Coordinate event coverage and on-site readiness for board/leadership engagements
- •Drive Level 1.5/SME engagement and track outcomes to improve satisfaction
- •Ensure confidentiality and privileged-access controls for VIP environments
- •Track VIP CSAT, response/restore times, and proactive action completion
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What's Your Score?
- See the score Qiddiya Investment Company's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Qiddiya Investment Company
250-1000 employees
Qiddiya is a transformative entertainment, sports, and arts destination located in Riyadh, Saudi Arabia. It aims to be a key driver of economic diversification and a hub for youth development.