Senior Regional Services Partner - MENA

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

Elastic is seeking an experienced Regional Services Partner to lead our Enterprise & Public Sector Services business in the MENA region.

This role sits at the intersection of commercial ownership, customer engagement, and delivery excellence. You will be responsible for driving services bookings growth while ensuring successful execution of a portfolio of complex engagements.

Reporting to the Regional Services Leader, you will partner closely with Enterprise & Public Sector Account Executives, Solution Architects, Delivery teams, and Customer Success to define and execute tailored services strategies that accelerate time to value and drive long-term adoption of Elastic solutions.

Success in this role means consistently achieving Services bookings and revenue targets while delivering predictable, high-quality outcomes for customers.

What You Will Be Doing:

• Own and achieve Services bookings and revenue targets.

• Build and execute a territory services strategy aligned with account plans and long-term adoption objectives.

• Maintain accurate forecasting and proactively manage pipeline gaps.

• Lead the services bid and negotiation lifecycle, including scope, pricing, contract structures, and deliverables.

• Drive discovery and shape outcome-oriented services offerings.

• Develop compelling Statements of Work tied to measurable milestones and business outcomes.

• Position Elastic Services as a strategic enabler for transformation initiatives within Enterprise & Public Sector organizations.

• Oversee a portfolio of concurrent engagements, ensuring delivery within cost, margin, and customer satisfaction expectations.

• Provide governance oversight for strategic accounts, managing escalations and aligning Sales, Delivery, and Customer Success stakeholders.

• Identify and mitigate risks, facilitate steering meetings, and ensure structured reporting and change management.

• Act as a strategic advisor, aligning Elastic Services to customer mission objectives and regulatory constraints.

• Collaborate effectively within a matrixed organization across Sales, Delivery, Operations, and Partner teams.

What You Bring:

• 8+ years of experience in Professional Services, program delivery, or pre-sales roles within enterprise technology environments.

• Demonstrated experience working with Enterprise & Public Sector organizations.

• Proven commercial ownership of services bookings targets, including forecasting and complex contract negotiations.

• Strong background in delivering technology solutions in search, observability, analytics, or security domains.

• Experience managing multiple concurrent engagements with governance and risk oversight responsibilities.

• Fluency in Arabic and English required.

• Willingness to travel up to 50% (and occasionally internationally).

Bonus Points:

• Familiarity with Elasticsearch and related technologies (Linux, NoSQL, distributed systems).

• PMP, PRINCE2, or Scrum Master certification.

• Experience as a billable consultant or project manager.

• Ability to obtain security clearance if required.

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary

• Health coverage for you and your family in many locations

• Ability to craft your calendar with flexible locations and schedules for many roles

• Generous number of vacation days each year

• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

• Up to 40 hours each year to use toward volunteer projects you love

• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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