SEVEN
Senior Operation Specialist
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
Venue OperationsHospitality ManagementFood and BeverageTeam LeadershipHealth and SafetyCost Control
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Senior
- Type
- Full-time
1. Venue Operations Management
- Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination
between teams and floors.
- Ensure operational standards, procedures, and service guidelines are consistently implemented across
the venue.
- Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
- Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout
service periods.
- Ensure the venue maintains high standards of cleanliness, safety, and organization.
2. Team Leadership & Supervision
- Supervise and support Assistant Managers and operational Supervisors.
- Provide leadership and guidance to ensure teams operate effectively and meet service standards.
- Support recruitment, onboarding, and training of operational staff when required.
- Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
- Conduct regular operational meetings to ensure alignment across teams.
3. Operational Coordination
- Work closely with the Reception Manager to ensure smooth coordination between reception and floor
operations.
- Support reception operations when required to maintain guest service continuity.
- Coordinate operational activities across departments to maintain efficient service flow.
- Address operational challenges and implement solutions to ensure smooth daily operations.
4. Guest Experience & Service Quality
- Monitor guest experience across the venue and ensure service standards are consistently maintained.
- Support operational teams in resolving guest concerns or service issues professionally.
- Identify opportunities to improve operational efficiency and guest satisfaction.
- Ensure teams maintain a professional and service-oriented approach.
5. Operational Performance & Cost Awareness
- Support the Operations Manager in monitoring operational efficiency and cost control.
- Ensure staffing levels and operational resources are utilized effectively.
- Assist in maintaining operational performance in line with business targets.
6. Health, Safety & Compliance
- Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
- Support the implementation of safety policies and ensure operational teams follow safety procedures.
- Monitor the venue environment to ensure a safe and well-maintained facility for guests and
employees.
SPECIFICATIONS
Experience & Education
- Minimum 6–8 years of experience in hospitality or food and beverage operations
- At least 3 years of experience in a supervisory or managerial role
- Experience in high-volume restaurants, hospitality venues, or food halls is preferred
Requirements
- •Minimum 6–8 years of experience in hospitality or food and beverage operations
- •At least 3 years of experience in a supervisory or managerial role
- •Experience in high-volume restaurants, hospitality venues, or food halls is preferred
Responsibilities
- •Oversee daily operations of the dining hall and ensure smooth service coordination
- •Implement operational standards, procedures, and service guidelines
- •Monitor operational performance and guest satisfaction
- •Supervise and support Assistant Managers and operational Supervisors
- •Support recruitment, onboarding, and training of operational staff
- •Coordinate with Reception Manager and other departments for service flow
- •Monitor guest experience and resolve concerns professionally
- •Support Operations Manager in monitoring efficiency and cost control
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