Guest Service Agent
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Junior
- Type
- Full-time
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We are currently looking for dynamic, and self motivated Front Office professionals whowant to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focusedservice to our guests, ensuring their stay will become a memorable experience and your rolewill include key responsibilities such as:
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilitiesissues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currenciesfor hotel guest in accordance with the credit policy
- Corporate with colleagues from all departments, in particular Housekeeping, Finance andReservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at alltimes in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and servicestandards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front OfficeDepartment within a hotel. Excellent written and verbal English communication skills andknowledge in an additional language, along with strong interpersonal and problem solvingabilities are essentials. Computer literate and previous experiences with Opera are anadvantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’personality with an outgoing, charismatic and approachable character. You will work wellunder pressure in a fast paced environment and be a great team player, who thrives inworking with a multi-cultural team and guests alike, while possessing following additionalcompetencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Job Location
Dubai, UAE
Department
Front
Requirements
- •Degree in hospitality (ideal)
- •Previous experience in the Front Office Department within a hotel
- •Excellent written and verbal English communication skills
- •Knowledge in an additional language
- •Strong interpersonal and problem-solving abilities
- •Computer literate
- •Proactive and outgoing personality
- •Ability to work well under pressure
Nice to Have
- •Previous experience with Opera software
Responsibilities
- •Offer professional, friendly, and engaging service to guests
- •Perform guest check-ins and check-outs according to SOPs
- •Sell rooms to walk-in guests
- •Handle day-to-day facilities issues
- •Manage cash inventory, cashing cheques, and foreign currency bills
- •Collaborate with Housekeeping, Finance, and Reservation departments
- •Ensure the Guest Service Desk is manned and stocked at all times
- •Maintain guest privacy and confidentiality
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