Senior Manager - Performance Management

Lead the governance, delivery, and continuous enhancement of the organization's Performance Management and Promotion practices to support a high-performance culture aligned with strategic business objectives. The role provides strategic advisory, quality assurance, and delivery oversight across performance and promotion cycles, enabling consistent, effective, and fair implementation while strengthening stakeholder capability and driving continuous improvement.

Strategic Performance & Promotion Management

• Anticipate evolving business needs related to performance management and promotion, assess organizational challenges, analyze cycle outcomes, benchmark market trends, and translate insights into strategic recommendations that influence leadership decisions.

• Challenge conventional practices and introduce forward-thinking, scalable solutions that transform performance and promotion practices and elevate the overall employee and leadership experience.

• Shape strategies that strengthen accountability, meritocracy, and performance excellence, driving a sustainable high-performance culture across the organization.

• Evolve performance and promotion frameworks to ensure alignment with business priorities, strengthen decision-making, and maximize organizational effectiveness.

Lead Promotion Cycle Governance and Delivery

• Lead the end-to-end delivery and governance of the annual promotion cycle, ensuring effective planning, execution, stakeholder alignment, and adherence to established timelines and standards.

• Guide and implement promotion activities across submissions, validations, assessments, calibration inputs, governance reviews, and approval workflows.

• Provide strategic guidance to HRBPs and business stakeholders on promotion requirements, processes, and decision-making considerations.

• Drive stakeholder engagement, communications, and issue resolution to facilitate timely completion of promotion activities.

• Monitor promotion progress, risks, exceptions, and compliance requirements, implementing mitigation actions where required.

• Lead and guide the development of promotion governance trackers, analyses, reports, and documentation to support transparency and executive decision-making.

Lead Performance Management Operations and Engagement

• Lead the end-to-end delivery and governance of the Performance Management lifecycle, ensuring all stages are effectively governed, integrated, and executed.

• Provide direction, prioritization, and oversight across Performance Management operations, analytics, learning, communications, and engagement activities.

• Oversee the design and execution of Performance Management training, engagement, and awareness initiatives to strengthen adoption and stakeholder capability

• Coach leaders, managers, and employees on effective performance conversations, feedback delivery, and employee development.

• Lead the development and implementation of change management and adoption strategies for new Performance Management initiatives, including stakeholder engagement, communications, training, and readiness activities.

• Review and challenge key deliverables, reports, communications, and recommendations to ensure quality, consistency, and alignment before leadership review or wider release.

• Identify delivery risks, operational challenges, and improvement opportunities, driving continuous enhancement of Performance Management processes and practices.

• Provide leadership, coaching, and day-to-day guidance to team members, fostering capability development, accountability, and high-quality delivery.

• Act as the subject matter expert for performance management practices and trends.

• Oversee the development and continuous enhancement of digital and self-paced learning solutions that support Performance Management capability building.

Leadership and Stakeholder Management

• Build trusted relationships with HRBPs, business leaders, and relevant HR functions (Talent Management, Organization Development, Total Rewards, Internal Communications, etc.) to support the effective delivery of Performance Management and Promotion initiatives.

• Provide expert guidance on Performance Management and Promotion frameworks, processes, and governance requirements to support consistent and informed decision-making.

• Drive cross-functional alignment and issue resolution across Talent Management, Organization Development, HRBPs, Total Rewards, and other stakeholders.

• Promote knowledge sharing and the adoption of leading practices to strengthen the effectiveness and impact of Performance Management and Promotions.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Promotions, Organizational Psychology, or a related field.

• Master's degree preferred.

• Professional certifications such as SHRM-SCP, SPHR, CIPD Level 7, or equivalent are preferred.

Experience

• 10-12+ years of HR experience.

• Minimum 5 years in Performance Management, Talent Management, Promotion, Organizational Development, or related areas.

• Proven experience leading enterprise-wide performance management and promotions cycles, frameworks, and initiatives.

• Demonstrated experience advising and enabling senior leaders and executive leadership teams on performance-related matters.

Technical Competencies

• Performance and Promotion Frameworks, Policies & Guidelines

• Performance Quality Review & Assessment

• Performance Grievance Management

• Promotion Assessment & Validation (covering JD-based and skills-based evaluations)

• Reporting, Analytics & Insights

• HR Systems & Performance Platforms

• AI Prompt Generation

• Data Analysis & Advanced Excel

• Executive Presentation Development

• Process Improvement & Continuous Enhancement

Behavioral Competencies

• Leadership & People Development

• Strategic Thinking

• Influencing & Stakeholder Management

• Decision Making

• Analytical Thinking

• Communication & Presentation Skills

• Coaching & Mentoring

• Continuous Improvement Mindset

• Innovation & Creativity

• Problem Solving & Sound Judgement

• Planning & Execution Excellence

• Attention to Detail