Senior Executive - L&D

Objective:

The Senior Executive - Learning and Development is responsible for leading the creation and implementation of training programs that foster career development within the organization. This role involves establishing performance metrics, evaluating productivity, and guiding employees in formulating long-term career plans. The Senior Executive will play a pivotal role in aligning training initiatives with organizational goals and promoting a culture of continuous learning and professional growth.

Key Responsibility:

• Training Management: Manage, plan, and implement all training activities in the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.

• Learning Initiatives: Initiate and develop new learning and development initiatives that are tailored to meet the evolving needs of employees and the business.

• Training Calendar: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.

• Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through the use of effective training methodologies.

• Cost-effective Solutions: Develop and conduct cost-effective training solutions that address employee development needs.

• Product Knowledge: Acquire and disseminate product knowledge of new brands in the portfolio to effectively train the training team.

• Content Review: Review and enhance training content prepared for various brands to ensure it meets quality and effectiveness standards.

• Feedback Analysis: Analyze training feedback from employees and implement relevant changes to improve training programs continuously.

• Learning Materials: Recommend new learning materials and delivery approaches to optimize training effectiveness and engagement.

• Best Practices: Ensure the training team adheres to the best training and development practices, fostering a culture of continuous improvement.

• Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities.

• Course Design: Design and implement training courses and programs that address the diverse needs of the organization and its multicultural workforce.

• Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization.

• In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees’ people skills and overall performance.

• Retail Assessments: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement.

• Mystery Shopping: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction.

Desired Experience:

• The ideal Senior Executive – L&D will have 5+ years of experience in a related field such as training, human resources, or retail operations is desirable.

• Familiarity with learning management systems (LMS), is preferred with a Strong communication, presentation, and organizational skills are essential.

• Additionally, a candidate with a proven track record of effectively coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.