Sales Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Main Duties:

• Analysis local market trends and competitor activity to identify business leads.
• Implements sales action plans related to market areas.
• Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams.
• Negotiate room rates/packages with corporate clients.
• Attend Sales Events as and when required.
• Produce accurate and timely reports that meet the needs of the Director of Sales – Corporate including the reporting of appointments, calls made and business lead.
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Proactively prospecting new accounts for Sofitel Al-Khobar and follow the sales process through to convert into ‘producing’ accounts.
• Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.
• Maintain up-to-date activity and rate information for each account.
• Answer customer queries in a prompt and professional manner
• Conduct daily sales calls.
• Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
• To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
• Ensure property rates sheets are accurate at all times.
• Communicate any obstacles to completing action plans to Director of Sales - Leisure.
• To arrange and manage familiarization / educational trips in line with business needs.
• Entertain clients and potential clients in hotel outlets to showcase our property and special “Savoir Faire”.Other Duties:

• To assist in the building of an efficient Corporate Sales team by taking an active interest in their welfare, safety and development.
• To maintain good relationships with their colleagues and all other departments.
• To report duty punctually wearing the correct uniform/attire and nametag at all times.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide a friendly, courteous and professional service at all times.
• To ensure that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
• To ensure that you read and understand the hotel's Ambassador Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, brand or hotel.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend trainings and meetings as and when required.
• To assess situations and to be able to react accordingly through analysis and perspective.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Sales and Marketing, or a related field.
• Minimum of 3–5 years of experience in hotel sales, preferably within a 4- or 5-star hotel environment.
• Proven track record of achieving sales targets and generating new business.
• Strong knowledge of the hospitality industry, corporate accounts, and hotel sales practices.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong business development, networking, and account management capabilities.
• Proficiency in Microsoft Office and familiarity with hotel sales systems or CRM platforms.
• Ability to analyze sales performance, prepare forecasts, and identify revenue opportunities.
• Excellent command of English; additional languages are an advantage.
• Professional appearance, a proactive attitude, and the ability to work independently and as part of a team.

Additional Information

experience is an asset