Role in Front Office (AFR)
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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60 seconds. $5.88 one-time.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management, or a related field is preferred.
- A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
COMPETENCIES
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
Requirements
- •Genuine service personality with high EQ
- •Minimum 4 years’ experience in the Hospitality industry
- •Minimum 2 years’ experience in a Supervisory role or similar in a 5-star hospitality industry
- •Minimum 1–3 years experience in a similar position in a 5-star hospitality company
- •High school diploma required
- •College degree in Hotel Management or related field preferred
Nice to Have
- •College degree in Hotel Management
Responsibilities
- •Conduct all operational tasks in Front Office while living up to service standards and procedures
- •Prevent complaints and ensure adequate service recovery where needed
- •Pro-actively communicate with fellow Ambassadors with the Guest’s interests at heart
- •Deliver a flawless stay experience from Check-in until Check-out
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- See if your CV format works for Emaar Hospitality
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties. It develops and manages hospitality and lifestyle assets across the region.