Receptionist Part Time - UAE Nationals Only
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Junior
- Type
- Full-time
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JOB OVERVIEW
The Receptionist is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations
MAIN RESPONSIBILITIES
• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in their absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception processes EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS
• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all
Requirements
- •UAE Nationals Only
- •Sound educational background
- •Excellent English communication skills
- •Knowledge of Arabic is an added advantage
- •Typing speed of minimum 30 words a minute
- •Knowledge of MS Office packages
- •Good relationship building and interpersonal skills
Nice to Have
- •Knowledge of the Service industry
Responsibilities
- •Meet and greet customers/guests upon arrival and direct them to appropriate locations
- •Answer telephones in a timely and professional manner and transfer calls to appropriate departments
- •Provide high level of customer service and professionalism
- •Follow customer service procedures to comply with ISO procedures and safe working practices
- •Maintain thorough knowledge of all departments and DHL network
- •Assist with administration requests or reports
- •Support and cover the incentive coordinator in their absence
- •Support in NPA First Calls and answer call center calls if needed
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- Get your CV to the top of DHL Group's pile
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
DHL Group is a global leader in logistics and international shipping services. They offer a comprehensive range of solutions for parcel, express, freight, and supply chain management.