Receptionist

Objective:

• The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction.

• Maintains security by following procedures; monitoring logbook and issuing visitor badges.

Key Responsibility:

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.

• Answer, screen and forward any incoming phone calls while providing basic information when needed.

• Receive and sort daily mail/deliveries/couriers.

• Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges).

• Update appointment calendars and schedule meetings/appointments.

• Perform other clerical duties such as filing, photocopying, collating, faxing etc.

• Perform other duties (i.e., gate pass application, salary certificate and NOC request).

Record Management

• Assist in OHC requests for designated staffs.

• Maintain accurate records for the OHC requests.

• Processing the VIP Tags (Cancellation and Activation)

• Updating the tracking sheet.

Confidentiality

• Handle sensitive information with discretion and professionalism.

Customer Service

• Handle inquiries and provide accurate information.

• Resolve basic complaints or escalate as needed.

Office Organization

• Maintain a tidy and welcoming reception area.

• Ensure office supplies are stocked and organized.

Internal Communication

• Relay important messages or information to staffs.

• Assist in distributing internal notices or announcements.

Technology Use

• Use office software (e.g., MS Office, booking systems).

• Operate office equipment (e.g., printers, switchboards).

Appointment Scheduling

• Update calendars and schedule meetings or appointments.

• Coordinate meeting room bookings or availability.

Desired Experience:

• The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting.

• Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office).

• High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial.

• Strong communication, organization, and multitasking skills.

• Friendly demeanor, professional appearance, and ability to remain calm under pressure.