Receptionist & Administrative Assistant

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Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡
The Receptionist & Administrative Assistant is the first point of contact for visitors and callers, and keeps the office running day to day. The role combines front-desk duties with administrative support to HR and the wider office, including records, supplies, meeting rooms, travel and vendor coordination. The aim is a professional welcome for every guest and an office where employees have what they need, on time.

What Will You Do❓

Reception and Front Desk Administrative
• Welcome visitors, candidates and clients, verify identity, register them in the visitor log and issue visitor badges.
• Notify hosts on arrival and escort guests to meeting rooms when needed.
• Answer and direct incoming calls, take accurate messages and handle general inquiries.
• Receive, log and distribute incoming mail, couriers and deliveries; arrange outgoing shipments.
• Keep the reception and waiting area clean, tidy and presentable at all times.
• Follow building security and access-control procedures and report any security concern immediately.
• Manage meeting room bookings and prepare rooms with refreshments and equipment.
• Monitor office supplies and pantry stock, raise purchase requests and track deliveries.
• Maintain organizing physical and electronic filing for administrative documents.
• Prepare letters, memos and simple reports, and update trackers and spreadsheets.
• Coordinate business travel bookings (flights, hotels, transport) in line with the travel policy.
• Arrange logistics for internal events, meetings and employee engagement activities.
• Prepare the workstation, access card and welcome pack for new joiners in coordination with IT.
• Provide support and assistance to other departments and the CEO as needed.
• Act as the contact point for cleaning, maintenance, security and pantry service providers.
• Report and follow up on facility issues (air conditioning, lighting, furniture, equipment) until resolved.
• Track service vendor performance and raise issues with the line manager.
• Support petty cash handling and keep receipts for office expenses, where assigned.
• Perform any other related duties assigned by the line manager.

What Are We Looking For❓
• Diploma or bachelor's degree in business administration, Office Management or a related field.
• 1 to 2 years of experience in reception, front desk or office administration.
• Experience in a corporate or regulated environment is a plus.

Who Will Excel❓
• Fluent spoken and written Arabic and English.
• Good working knowledge of Microsoft Office or Zoho Workspace (email, Word, Excel, calendars).
• Professional, friendly presence and clear communication.
• Strong organization and time management; able to handle several tasks at once.
• High level of discretion with confidential and personal information.
• Attention to detail and a service-minded, proactive attitude.

Key Performance Indicators
• All visitors registered in the visitor log, with no unregistered access.
• Office supplies and pantry items kept in stock, with no stock-outs.
• Facility issues logged and followed up until closed.
• New joiners' workstation, access card and welcome pack ready on day one.
• Positive feedback from employees and visitors on front-desk service.