Reception Supervisor

The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the

dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the

The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that

service standards, guest engagement, and operational procedures are consistently maintained.

The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception

operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and

events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts

when required to maintain operational coverage

1. Reception Operations Management

• Oversee the daily operations of the reception and guest welcome area within the dining hall.

• Ensure guests are welcomed in a professional, friendly, and efficient manner.

• Maintain high standards of guest service and ensure reception procedures are consistently followed.

• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.

• Ensure reception areas remain organized, welcoming, and professionally presented.

2. Team Leadership & Supervision

• Manage and supervise the Head Hostess and Hostess / Receptionist team.

• Develop staff schedules and ensure adequate reception coverage throughout operating hours.

• Provide coaching, guidance, and support to ensure high standards of guest service.

• Monitor staff performance and provide feedback to support continuous development.

• Ensure team members maintain professional appearance and service etiquette.

3. Guest Experience Management

• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the

venue.

• Support the team in resolving guest inquiries, requests, or complaints in a professional manner.

• Promote the dining hall concept, vendors, and ongoing events to guests.

• Monitor guest feedback and identify opportunities to enhance the overall guest experience.

4. Operational Support & Shift Coverage

• Support reception operations by covering reception shifts when required to maintain operational

coverage.

• Assist the reception team during busy service periods or high guest traffic.

• Ensure service continuity in case of staff absence or operational needs.

5. Communication & Reporting

• Maintain regular communication with the Operations Manager regarding guest experience, operational

issues, and service improvements.

• Report guest feedback, operational updates, and service observations to management.

• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the

venue.

Experience & Education

• Minimum 8 years of experience in hospitality, guest relations, or reception operations

• At least 5 years of experience in a supervisory or managerial role

• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred