Operations Reporting Officer ||

JOB PURPOSE:

Provide reporting and coordination support to all departments within the Operations Sector by collecting, reviewing, consolidating, and presenting operational updates, reports, and executive information to support management oversight and decision-making.
The role is responsible for maintaining reporting schedules, tracking decisions and assigned actions, following up on outstanding items, and highlighting delays or matters requiring attention. The position reports to the assigned line manager, with reports and escalations communicated through the established reporting line.

Operational Responsibilities:

• Maintain the reporting calendar, communicate departmental input requirements and submission deadlines, and follow up on submissions using approved templates.
• Collect updates on operational activities, initiatives, and assigned actions. Check submissions for completeness and consistency with previous updates and resolve gaps or discrepancies with the responsible department.

• Prepare weekly reports and executive briefings covering key developments, completed activities, upcoming deadlines, reasons for delays, and decisions required.

• Prepare and update action trackers and meeting presentations using approved information, clearly identifying data sources and the date of the latest update.

• Maintain a consolidated register of decisions and directives, recording the responsible owner, target completion date, and status. Confirm closure with the responsible department and retain supporting documentation.

• Follow up with departments on commitments and deadlines and escalate delays or delivery issues to the Chief Operating Officer, including the responsible department’s explanation and the action required.

• Coordinate agendas for progress review meetings, compile supporting materials, prepare meeting minutes, and circulate approved records to the relevant participants.

• Maintain organized records of reports, minutes, and follow-up correspondence, applying version control and approved access permissions to support retrieval and traceability.

Authority and Accountability:

• Request information, updates, and supporting documents relating to approved reports and assigned actions.

• Return incomplete or inconsistent submissions to the responsible department for clarification or correction.

• Flag overdue actions and unverified information and escalate them through the approved reporting channels.

• Prepare draft reports, minutes, and follow-up correspondence for review and approval before formal circulation.

• Each department remains accountable for the accuracy of its information, the interpretation of its results, and the delivery of its assigned actions.

• The Reporting Coordinator checks, consolidates, presents, and tracks this information.

• The Performance and Transformation function remains responsible for defining performance indicators, establishing measurement methodologies, and conducting specialist performance analysis.

Key Performance Indicators:

• Reporting Timeliness: Submit 100% of scheduled reports within agreed deadlines.

• Reporting Accuracy: Maintain at least 95% accuracy and completeness of submitted reports.

• Action Tracker Updates: Update 100% of action trackers within the agreed reporting cycle and follow up on outstanding actions.

• Follow-up & Escalation: Flag and escalate 100% of overdue actions and significant reporting gaps within agreed timelines.

• Meeting Minutes: Submit 100% of draft meeting minutes within two business days of the meeting.

Qualifications: Bachelor’s degree in business administration, Management Information Systems, or a related discipline.
Experience: 0–2 years of relevant experience in sports or operations

Knowledge and Skills:

• Proficiency in preparing reports and correspondence in Arabic, with the ability to work professionally in English.

• Proficiency in Microsoft Excel, PowerPoint, and Word, as well as document-sharing and task-tracking tools.

• Familiarity with data visualization tools, such as Power BI, is preferred.