IP Operations Specialist

IP Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for IP Operations Specialist in Doha, Qatar.

Join us in connecting people and improving lives!

In this IP Operations Specialist position

• Own daily coordination of customs clearance and local delivery activities for allocated files, ensuring readiness before cargo arrival and close follow-up until final delivery.
• Coordinate with customs brokers and government liaison resources on declarations, inspections, temporary imports or exports, permits, exemptions, approvals, and cargo release requirements.
• Coordinate delivery order collection and surrender requirements with shipping lines and airlines, including required payments, guarantees, deposits, authorizations, and document handover.
• Arrange road transportation and suitable equipment based on cargo dimensions, weight, handling method, site constraints, and delivery schedule.
• For heavy, oversized, or special cargo, coordinate route and site requirements, transport permits, escorts, lifting interfaces, method statements, risk assessments, and HSE requirements with the responsible parties.
• Confirm delivery appointments, site access, receiving resources, offloading readiness, and proof-of-delivery requirements before dispatch.
• Monitor vehicles and cargo during execution, manage exceptions, and maintain clear communication with customers, transporters, customs brokers, terminals, warehouses, and internal stakeholders.
• Validate supplier invoices and operational costs against agreed rates and services; ensure costs are accrued and supporting documents are available for billing and file closure.
• Customer and Project Support
• Act as the customer’s operational point of contact for allocated shipments or project scopes.
• Provide timely status reports covering routing, documentation, arrival, clearance, transportation, delivery, exceptions, and recovery actions.
• Handle customer enquiries, conduct operational meetings or site visits when required, and translate customer requirements into practical execution plans.
• Coordinate closely with expediting, inspection, procurement, shipping, warehouse, and site personnel to maintain alignment with project schedules.
• Arrange AFR and OFR bookings and coordinate with origins, destinations, carriers, agents, and vendors to protect committed delivery dates.
• Issue and review shipment reports, delivery records, incident updates, and operational documentation.
• Operational Control, Compliance and Profitability
• Execute operations in line with DHL procedures, customer SOPs, legal requirements, trade compliance, HSE standards, and Industrial Projects operating standards.
• Identify operational risks early and implement or coordinate mitigation actions related to documentation, customs, permits, capacity, route, site, cargo handling, demurrage, detention, storage, and waiting time.
• Monitor file profitability, cost accuracy, billing completeness, unbilled items, and potential cost leakage; escalate adverse variances and support corrective actions.
• Maintain complete and auditable shipment files, including approvals, quotations, vendor instructions, permits, declarations, proof of delivery, invoices, and exception records.
• Resolve day-to-day operational issues, report significant events and exceptions to management, and support continuous improvement of local operating practices.
• Support contingency and recovery planning for urgent, delayed, damaged, rejected, or otherwise exceptional shipments.
• Stakeholders and Communication
• Build and manage effective relationships with customers, internal departments, customs brokers, government liaison resources, shipping lines, airlines, terminals, warehouses, transporters, equipment providers, and site teams.
• Coordinate with Finance on payments, duty or tax outlays where approved, vendor invoices, accruals, customer billing, and file closure.
• Monitor service-provider performance against agreed requirements and initiate or support improvement actions when performance falls short.
• Escalate issues with concise facts, operational impact, cost exposure, required decisions, and proposed next steps.
• Share operational knowledge and provide practical guidance to colleagues on local clearance, transport, documentation, and execution requirements. Now, here is what we need from you!

• Experience in freight forwarding, project logistics, customs clearance coordination, and local transportation operations Qatar
• Good working knowledge of AFR and OFR operations, import and export documentation, delivery order processes, customs declarations, inspections, permits, and cargo release follow-up.
• Practical understanding of standard, containerized, breakbulk, heavy, and oversized cargo movements, including transport equipment and site-delivery coordination.
• Ability to manage multiple shipments, priorities, deadlines, and operational exceptions with strong ownership and attention to detail.
• Good commercial awareness, including cost control, accruals, billing readiness, file profitability, and avoidance of demurrage, detention, storage, and waiting-time exposure.
• Good communication, analytical, administrative, and problem-solving skills, with confidence in dealing with customers and external service providers.
• Good knowledge of customer-service processes, forwarding systems, shipment reporting, Microsoft Office, and professional email communication.
• Ability to work independently in the field and office, while escalating material risks and decisions appropriately.
• Good command of English, verbal and written; Arabic is an advantage. We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.