AccorHotel
Internship - Reservations
🇶🇦 Doha, Qatar🏢 On-site
OperaDelphiRevenue ManagementCustomer ServiceUpsellingHospitality
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
How your day looks like:
- Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
- To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
- To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
- To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
- To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
- To update any special requests and billing details in Opera
- To give a polite and friendly response to all incoming telephone enquiries
- To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
- To process all enquiries and reservation confirmations on the same day as receipt
- To maintain accurate filing systems for all correspondence within the department
- To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
- To identify potential sales leads for the sales team to develop future accounts
- To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
- To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue
Requirements
- •Knowledge of hotel selling strategies
- •Ability to provide excellent customer service
- •High degree of personal skills and accuracy
- •Positive attitude
- •Ability to work as part of a team
Responsibilities
- •Convert reservation enquiries into bookings via telephone, fax, or email
- •Use Opera and Delphi systems to input and update reservations
- •Adhere to minimum rate and minimum stay selling strategies
- •Provide polite and friendly responses to all telephone enquiries
- •Upsell hotel products and services to maximize revenue
- •Process enquiries and confirmations on the same day of receipt
- •Maintain accurate filing systems for department correspondence
- •Identify potential sales leads for the sales team
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Get Noticed
- Make sure AccorHotel actually reads your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
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