AccorHotel
Internship - Front Office
🇶🇦 Doha, Qatar🏢 On-site
Front OfficeHospitalityGuest RelationsHotSosReceptionCustomer Service
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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Company Description
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
How your day looks like:
- Actively welcome, greet and check guests in
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
- Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
- Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process
- Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
- Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
- Encourage up-selling in order to maximize rates
- Ensure work areas are cleaned and maintained at all times
Requirements
- •Ability to actively welcome and greet guests
- •Savvy knowledge of hotel services and local happenings
- •Ability to differentiate between guest types (VIPs, walk-ins, groups)
- •Knowledge of hotel credit policies (cash, credit cards, vouchers)
- •Commitment to guest privacy and security standards
Responsibilities
- •Check guests in and provide accurate information on hotel services
- •Handle guest requests, accidents, and thefts promptly (within 20 minutes)
- •Record all matters in HotSos or hotel-specific recording processes
- •Update and maintain the reception handover book
- •Pass guest feedback to the Manager on duty
- •Manage par stock and order supplies for the front desk
- •Encourage up-selling to maximize rates
- •Ensure work areas are cleaned and maintained at all times
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Are You Getting Through?
- Find out if software is throwing out your CV before AccorHotel reads it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
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